(German) Customer & Client Advisor

Type of position

Full-time position

Key languages

Fluent level of German
Upper Intermediate English

Sector

Customer Service / Sales

About our Client

Do you have a passion for customer service? Looking to work for a leading company in its industry? This business offers services and systems while ensuring the top quality! If you speak native German and wish to work in Lisbon, let us know!

The Offer

• Help customers solve technical issues with products and services.
• Provide assistance through different channels (telephone, email) in a genuine manner
• Be an active listener.
• Always be ready to understand and ask clear questions to help the client.
• Identify, investigate and offer a solution to the technical issue.
• Provide good customer service by making sure the customer is always satisfied once the interaction is complete.
• Gather all relevant information into the system and always be sure to provide quality service.
• Stay up to date on all developments in the technical area of your work so that you are always informed!

Requirements

• Location: Lisbon, Portugal (relocation support in applicable cases)
• Fluent level of German and advanced English
• Experience in customer support, working with a CRM is a plus
• Genuine care giver. Able to multi-task, proactive and good with time management
• Comfortable with phone calls interactions, email writing and social media

Benefits

• Opportunity to grow within the company
• Positive and energetic work environment
• Initial training, and continuous learning opportunities
• Team building activities

The Process

1. Submit your application and don't forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!