German Speaker Customer Specialist (relocate toPortugal)

Stellenbeschreibung:

Key Responsibilities

  • Serve as the primary point of contact for German-speaking customers via phone, email, and chat
  • Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
  • Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
  • Document customer interactions clearly and accurately within CRM systems
  • Escalate complex cases to relevant internal stakeholders when required
  • Follow internal policies, quality standards, and compliance requirements
  • Actively contribute to process optimization and customer experience improvement initiatives

Required Qualifications

  • Native or near-native fluency in German (spoken and written)
  • Good command of English for internal communication
  • Previous experience in customer service, contact center, or client-facing roles is preferred
  • Strong problem-solving and communication skills
  • Ability to work in a structured, KPI-driven environment
  • High level of professionalism, reliability, and customer orientation
  • Open to relocation and on-site work

What We Offer

  • Competitive salary package
  • Performance bonus
  • Structured onboarding and continuous training programs
  • International and multicultural working environment
  • Career development and internal mobility opportunities
  • Stable, long-term employment in a growing organization
  • Relocation support may be provided in line with company policy
  • Possible to have signing bonus up to 2500 EUR

Additional Information

Working hours may vary based on business needs

The candidates must be EU citizen or have a work permit to work in the related country

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NOTE / HINWEIS:
EnglishEN: Please refer to Fuchsjobs for the source of your application
DeutschDE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung

Stelleninformationen

  • Veröffentlichungsdatum:

    17 Feb 2026
  • Standort:

    Dortmund
  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt

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