German Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation

Stellenbeschreibung:

Mercier Consultancy MD is excited to present a fantastic opportunity for a German Speaking Customer Service Agent for Booking.com, which includes paid relocation to the scenic country of Greece. This position is perfect for individuals passionate about providing excellent customer service to German‑speaking travelers, assisting them with their booking and travel needs.

Responsibilities

Engage with German‑speaking customers through various communication channels such as phone, email, and live chat to address inquiries and provide assistance
Support clients throughout the booking process by making, modifying, and canceling reservations as necessary
Troubleshoot and resolve any issues related to bookings, ensuring a smooth and satisfying customer experience
Maintain accurate records of customer interactions and feedback in the CRM system for quality control
Work collaboratively with internal teams to resolve complex customer issues effectively and efficiently
Stay updated on company policies, promotions, and product offerings to provide customers with accurate information

Requirements

Fluency in German (both written and spoken), with proficiency in English as an advantage
Experience in customer service, preferably in the travel, hospitality, or related sectors
Strong communication skills and an approachable demeanor
Problem‑solving abilities with a focus on delivering customer satisfaction
Familiarity with CRM systems and online booking tools is advantageous
Willingness to relocate to Greece and adapt to a new cultural environment
Excellent organizational skills and the ability to multitask in a fast‑paced work environment