German Speaking Customer Service Agent For Booking.com - Work In Greece

Stellenbeschreibung:

Mercier Consultancy MD is delighted to present an exciting opportunity for a German Speaking Customer Service Agent to join the renowned team at Booking.com. This position allows you to work in beautiful Greece, where you'll assist customers while enjoying a vibrant work environment. You will be responsible for providing outstanding service to German-speaking clients, ensuring that their travel experiences are seamless and enjoyable.

Responsibilities

Assist German-speaking customers via phone, email, and chat with inquiries related to bookings, cancellations, and travel services
Provide clear, accurate information about accommodations, policies, and available deals to enhance customer satisfaction
Effectively resolve customer complaints and issues, working diligently to achieve positive outcomes
Document all customer interactions in the CRM system to maintain high-quality service and follow-ups
Collaborate with team members and other departments to improve the customer experience continuously
Stay informed about new features, promotions, and trends in the travel industry to provide informed support to clients

Requirements

Fluency in German (both written and spoken); proficiency in English is beneficial
Experience in customer service, especially in the travel or hospitality industry, is preferred
Strong communication skills and a commitment to outstanding customer service
Able to handle challenges with poise and provide effective solutions to customer issues
Proficient in using CRM systems and standard office software
Self-motivated with the ability to work independently in a remote or hybrid work environment
A passion for travel and a desire to help others create memorable travel experiences