German Speaking Customer Service for iGaming Company - Work Remote In Greece

Stellenbeschreibung:

German Speaking Customer Service for iGaming Company - Work Remote In Greece

Mercier Consultancy MD is thrilled to present a fantastic opportunity for German Speaking Customer Service Representatives for an iGaming company, with the flexibility to work remotely in Greece. This role is perfect for individuals who are enthusiastic about the iGaming industry and are committed to delivering exceptional customer support. As a representative, you will assist customers in navigating their inquiries and issues in German, ensuring a seamless gaming experience.

Base pay range

This range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Key Responsibilities

Handle customer inquiries regarding gaming services, promotions, and account management via phone, email, and live chat in German
Provide detailed information on games, betting options, and platform functionalities
Assist customers with account verification, payment processing, and troubleshooting issues
Resolve customer complaints and concerns efficiently, striving for maximum satisfaction
Document customer interactions accurately in our CRM system for future reference
Collaborate with other teams to enhance service delivery and customer satisfaction
Stay informed about industry trends and product updates to assist customers effectively

Requirements

Fluency in German (both written and spoken) is essential; knowledge of English is advantageous
Prior experience in customer service, ideally in the iGaming or gaming industry
Strong communication skills coupled with an understanding of the gaming community and its environment
Ability to handle multiple inquiries and work effectively in a fast‑paced remote setting
Exceptional problem‑solving skills and a focus on delivering great customer experiences
Familiarity with CRM systems and online gaming platforms is a plus
Flexibility to work various shifts, including evenings and weekends, as necessary