German speaking Customer Service Representative for Lisbonoffice

Position

Customer Support Location: Lisbon, Portugal

Employment type

Full-time (6 month contract) Remuneration: Base salary

Duties and Responsibilities

• Managed both incoming and outgoing customer calls
• Investigated and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries
• Reviewed reported cases within established turnaround times and quality standards
• Escalated complex or unresolved issues according to company protocols

Requirements

• Native/fluent German (C2 level), fluent English (B2 level)
• Ability to listen actively, identify, apply, explain service with expertise, clarity, and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (smartphone, tablet, computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

Benefits

• Working schedule: Monday - Sunday, 24/7 rotating shifts
• Modern office in city centre with open spaces, easy access with public transport
• Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and wellbeing initiatives
• Monthly meal allowance and much more