German-Speaking Travel Portal Support Agent for Greece

German-Speaking Travel Portal Support Agent for Greece

Training & Onboarding

15 days of fully paid training

Salary & Bonus Package

Productivity bonus: Up to 10% of gross salary (based on KPIs)

Meal allowance: Edenred Ticket Restaurant up to €100/month

Relocation Support to Greece

Choose the option that fits you best:

Option 1 – Full Relocation Package

Flight tickets + Hotel accommodation (2 weeks) +Real estate agency fee

Option 2 – Flexible Relocation

€250 relocation allowance +Real estate agency fee covered

About the Project

Join one of the world's largest online travel portals, used by millions of customers to book flights, hotels, and travel services worldwide. As a German-Speaking Travel Support Agent, you will support travelers before, during, and after their trips, ensuring a smooth, stress-free booking experience.

This role is ideal for candidates who enjoy travel-related problem solving, customer interaction, and working in a fast-paced, international environment.

Your Role as a Travel Support Expert

You will act as a first point of contact for travelers, supporting them across the full booking lifecycle via phone, email, and chat.

Main travel-related contact drivers include:

Flight, hotel, and package cancellations & modifications

Refunds, charge inquiries, and payment clarifications

Assistance with existing reservations

Handling travel-related complaints and service recovery

Supporting partner/extranet accounts

Responding to reviews and information requests

You will support customers primarily in German, with English overflow (1%–90%) depending on daily demand. English is also used for systems, training, and internal communication.

Language Requirements

German: C1 or native-level fluency (mandatory)

English: B2+ (training, tools, and overflow support)

Training & Onboarding

15 days of fully paid training

In-depth onboarding on travel systems, booking flows, and customer scenarios

Continuous coaching and quality feedback

Private healthcare benefits & exclusive employee discounts

Free online Greek language courses

Modern, state-of-the-art offices with relaxing break areas

Career growth opportunities within a global travel & CX leader

Certified Great Place to Work company

International, multicultural, and inclusive culture

Team events, community initiatives, and CSR programs

Why This Travel Support Role Stands Out

Work on a globally recognized travel platform
Remote work from anywhere in Greece
Paid travel-specific training & career development
Performance-based bonuses
International environment with long‑term stability

Hiring Process

Complete a German & English language assessment

Interview rounds with the client

Ready to support travelers worldwide and build a career in the travel industry?