Global Account Director industrial (m/f/d)

Introduction

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

Start here. Go anywhere

Responsibilities

This exciting new position can be based across Germany, Austria, and Holland, we are very open to accommodate experienced and qualified candidates.

Role Purpose

The Global Account Director (GAD) is responsible for the strategic and commercial management of one or more of DSV’s global account(s). This role drives account planning and execution to maximize customer satisfaction, retention, and profitability. Acting as the senior commercial representative for assigned customers, the GAD builds trusted executive relationships, ensures effective collaboration across DSV divisions, and aligns account performance with DSV’s global commercial strategy.

• Lead the development and execution of global account strategies and plans to drive sustainable growth and profitability.
• Manage the overall relationship with key global accounts, ensuring excellence in service delivery and customer experience.
• Build and maintain strong, long‑term relationships with senior customer stakeholders across geographies and functions.
• Act as the single commercial point of contact for all account‑related matters, including contract negotiations and escalations.
• Identify and develop new business opportunities through collaboration with internal stakeholders across DSV divisions.
• Leverage industry insights, customer data, and market trends to shape value propositions and account development plans.
• Drive operational and commercial alignment across divisions to ensure consistent global execution.
• Monitor financial and performance metrics, including revenue growth, share of wallet, and customer satisfaction.
• Champion cross‑selling and innovation opportunities to expand DSV’s footprint within global accounts.

Qualifications

Role Requirements

• A relevant university degree that equips you with strong analytical and professional foundations.
• 8–12 years of experience in global account management, business development, or commercial leadership roles within logistics, supply chain, or related industries.
• Proven ability to manage complex, multi‑regional customer relationships and achieve measurable growth.
• Strong consultative sales and negotiation skills, with experience engaging at senior and executive levels.
• In‑depth understanding of logistics, transportation, and supply chain operations, including commercial and financial drivers.
• Excellent communication, influencing, and stakeholder management skills across cultures and organizational levels.
• Strong analytical and problem‑solving capabilities, supported by CRM and performance management tools.
• Professional proficiency in English; additional languages are an advantage.

What We Offer

At DSV, you will join a truly global organization that values ambition, innovation, and collaboration. We offer an inclusive environment where you can grow professionally while contributing to the success of our international customers. You’ll be part of a dynamic global network that supports your development and empowers you to make a measurable impact. We provide competitive compensation, career advancement opportunities, and a culture built on trust and performance.