Global Installation Specialist - Imaged Guided Therapy

Job Title

Global Installation Specialist - Imaged Guided Therapy

Job Description

In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

• The installation team is an ambassador of Philips ensuring that all customers are satisfied while meeting or exceeding our business targets.
• Mechanical and electrical installation of the systems.
• Follow up on defect or missing parts by providing a detailed investigation and problem description to ensure proper internal follow up and prevention.
• Keeping track on the installation progress on a daily basis and report accordingly towards the internal stakeholders.
• Handling complaints (safety and non-safety related) and escalations to ensure accurate and timely analysis and registration.
• Accurately documenting installation records.
• Capturing solutions to allow for knowledge sharing.
• Working independently on the systems and solutions within.
• Power on, calibration and adjustment of the systems against the system requirements.
• Managing and dealing with internal stakeholders and 3rd parties involved.
• Ensuring cost, quality and lead time of the installations remain within targets.
• Escalate process related as well as technical related issues to ensure prompt follow up.
• The works executed by Philips or 3rd party second installer are to be checked and controlled.
• Contributing to mid-scale improvement projects.

You are a part of
The Global Installation Management team consists of a highly motivated group of people with a huge variety in nationalities and backgrounds working all together to drive the installation performance through continuous improvement on cost, quality and delivery.

To succeed in this role, you’ll need a customer-first attitude and the following

• Preferred MBO4/Bachelor degree in Electrical, mechanical or medical engineer or relevant fields.
• Team player and able to operate with customer first mindset.
• Ability to work collaboratively, sharing knowledge and experience.
• Strong communication skills across all levels of the organization.
• Ability to create structure in unknown environment.
• Ability to articulate procedures, processes and information to others.
• Accurate and tenacious.
• Deliver on commitment (working to plan).
• Immune to stress and a hands-on mentality.
• Affinity with abstract and practical problem solving.
• Excellent English level.
• A valid driver’s license.
• Willingness to travel worldwide and work abroad for a total of 99 days a year.

How we work together
This is an Onsite role. Onsite roles require full-time presence in the company’s facilities.

Please note: There is no relocation assistance available, so we are able to consider local candidates only.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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