Graduate Support Engineer

Our clients are always looking for the best of the best when it comes to colleagues within our clients business. Due to their continued expansion they are looking for graduates with a real passion for tech to join our clients Support team at our office in Gilching, Germany.

As a Graduate Support Engineer, you will be responsible for handling customer incidents and delivering exceptional technical solutions to our customers from first contact to resolution.

If you are looking for a role where you can make a difference in the tech space, this is the role for you!

Key Responsibilities

• Take ownership of all customer incidents, service requests and queries from start to resolution.
• Prioritising, categorising and resolving faults promptly.
• Where appropriate, escalate faults to other technical teams and ensure timely resolution.
• Maintaining a commitment to keeping customers informed to build and maintain relationships of trust with customers.
• Providing excellent customer service at all times to exceed customer expectations.
• The Support Engineering role encompasses many other aspects alongside technical problem solving, including; end customer consultancy and success, delivering software upgrades from product release packages, quality management and internal tooling development.

Person Profile

• Bachelors degree/equivalent in STEM, Computer Science related subject or applied services.
• Fluent German speaker.
• Good experience of delivering customer service.
• Passion for technology.
• Personal commitment to delivering high standards of customer satisfaction.
• Demonstrate proof of eligibility to work in Germany.

Our client is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award‑winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).