Guest Relation Manager (d/w/m)

Job Overview

Le Méridien Hamburg

• Location: Hamburg
• Employment type: Full-time
• Start date: Immediately
• Salary: Starting at €3,300 gross per month

Responsibilities

• Handle guest complaints effectively, find creative solutions.
• Plan staff schedules and ensure adequate coverage in all departments.
• Adapt to various departments and support as needed during busy times.
• Lead the front office team in the absence of the Front Office Manager, setting tone and making timely decisions.
• Take responsibility and be available during evenings and weekends.

Benefits

• Unrestricted employment contract from the start.
• Respectful and supportive culture (#youmatter).
• Customizable work time model – part‑time, 4‑day or 5‑day week.
• Stylish uniforms and laundry service.
• Staff schedule available two weeks in advance.
• Referred employee bonus.
• Access to over 9,000 Marriott hotels for discounted stays.
• Warm-hearted team and constant support.
• All‑day free meals in the staff restaurant.
• Benefit: Your contribution!

Qualifications

• Team player, open-minded, and communicative.
• Several years of experience in the hospitality industry.
• Problem‑solver with a hands‑on mentality.
• Reliable, responsible, and dependable.
• Can maintain operations in the Front Office Manager’s absence and ensure smooth running.

We look forward to receiving your application.