Guest Service Agent

Company Description

The ibis Düsseldorf Hauptbahnhof features 155 modern rooms and is locatedin the heart of Düsseldorf, directly at the main train station . The hotel is within walking distance of the city center and the famous Japanese Quarter , making it an ideal starting point for both business travelers and city visitors.

Job Description

What you will be doing:

As a Guest Service Agent (Front Office); you will have the opportunity to showcase your customer services skill and create memorable moments for our guests from the heart. In this role, you will report to Assistant manager on duty on a daily basis and work within a creative and supportive team environment. Some of your key duties will include:

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.


• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.


• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy


• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.


• Operate switchboard and guest messaging effectively, handling all calls promptly and professionally.


• Assist reservations sales calls as required. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.

Qualifications

• A strong focus on customer service


• Prior experience in hotel front office operations is preferred


• Excellent communication skills; fluency in German is required


• Be able to work shifts, weekends and public holidays


• Computer skills in Ms Office; experience with current Property Management Systems (Opera Cloud) is preferred

Additional Information

Only candidates with a valid work and residence permit for Germany will be considered.