Guest Service Agent (m/w/d)

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Frankfurt Airport Hotel and Conference Center, Hugo-Eckener-Ring 15, Flughafen/ Terminal 1, Frankfurt am Main, Hessen, Germany, 60549
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**Schedule** Full Time
**Located Remotely?** N
**Position Type**
Non-Management
**Be empowered.**
**Begin:**
Personalised onboarding program & staff accommodation subject to availability to support your start
**Belong:**
A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
**Become** : Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
**Be connected:**
Numerous employee events and team-building activities to strengthen our u201cTeam Spiritu201d
**Be honored:**
Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
**Be well:**
Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement
**Be you.**
_In the dual-brand hotel ''_
**_Sheraton & Marriott Frankfurt Airport Hotel'',_**
_two premium brands combine to form one employer! Have you already found your passion for the front office with all its facets? Then start with us as a Guest Service Agent (m/f/d) Sheraton. Two brands u2013 endless possibilities!_
Your key responsibilities include:
At Europe's largest airport hotel, you will welcome our international guests from all over the world and, together with your team, ensure that
**everything runs smoothly at the reception**
Flight delay, short stopover or business trip - there are many reasons why our guests come to us - be one of them.
As an expert in your field **, you know what our guests need**
and do everything you can to make their stay as memorable as possible
You
**advise our guests**
on all concerns and concerns and always have the right answer ready
Together with the team, you will work on
**achieving the departmental goals**
You keep a cool head even in complicated situations and know
how to deal with
**guest complaints**
through expertise and find a solution - you have learned that you can also turn negative impressions into positive memories with the right attitude
**Be able.**
You would like to bring your hosting qualities to the number 1 in the hotel industry and get started in our unique dual-brand hotel.
You want to develop every day, learn new things and be part of a familiar and ambitious team.
You keep a cool head even in stressful situations.
You have already gained experience in a similar hospitality-oriented position and/or have a hotel management education.
Your communicative nature distinguishes you and you feel extremely comfortable in both German and English, any other foreign language is an advantage.
**Be connected.**
We look forward to getting to know you!
Once we receive your application, weu2019ll get back to you promptly.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law._
When you join the Sheraton family, you become a member of its global community. Weu2019ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If youu2019re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be u2018The Worldu2019s Gathering Placeu2019. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be**
where you can do your best work,u200b
**begin**
your purpose,
**belong**
to an amazing globalu200b team, and
**become**
the best version of you.