Hardware Support Engineer

Job Title: IT Hardware & Onboarding

Location: Leipheim, Germany (EMEA Support)

About the Role:
We are looking for a dedicated IT Hardware & Onboarding/Offboarding Specialist to manage the onboarding and offboarding process for employees across the organization. This role ensures a seamless transition for new hires and departing employees, providing world-class IT support from start to finish.

You will be part of the global IT support function, reporting to the IT Support Desk Supervisor, and collaborating with Human Resources, Hiring Managers, and internal IT teams.

Key Responsibilities:

• Oversee and coordinate onboarding and offboarding activities with IT teams and business units to ensure timely execution.
• Collaborate with HR and hiring managers to confirm orientation schedules and requirements.
• Respond promptly to employee IT requests during onboarding/offboarding.
• Provide hands-on hardware support, deploying laptops, desktops, mobile devices, and peripherals. Collect and wipe equipment upon employee departure.
• Assist new hires with first login, MFA, password setup, access to applications, file shares, network resources, and printing services.
• Maintain and troubleshoot operating systems (Windows 10/11, macOS 12) and endpoint devices.
• Configure and manage devices using MDM solutions like Microsoft Endpoint Manager / Intune.
• Ensure endpoint security and removal of malicious software.
• Support setup and maintenance of meeting spaces, Teams rooms, projectors, and large monitors.
• Recommend process improvements to enhance efficiency and consistency.
• Participate in IT and project meetings as required.

Required Skills & Knowledge:

• Strong understanding of PC hardware and troubleshooting (DELL, Lenovo, HP).
• Experience in endpoint security and management software (preferred).
• Familiarity with modern device management solutions like Intune / Microsoft Endpoint Manager (preferred).
• Knowledge of Microsoft Windows 10/11 and macOS 12.
• Ability to interpret and adhere to privacy regulations across regions (Europe, North America, Australia).
• Strong attention to detail, time management, and methodical approach to incidents.
• Excellent verbal and written communication skills in English and German, able to convey technical information clearly.
• Strong interpersonal skills for professional interactions within a diverse organization.

Qualifications & Experience:

• Technical certifications such as A+, Networking+, Microsoft Technical Associate, or equivalent experience.
• Entry-level degree or diploma in Information Systems or related field; or completed apprenticeship with 12+ months IT experience.
• 2+ years supporting users and applications in a Microsoft environment.
• 2+ years in a customer support role.
• 2–4 years supporting printers and general office technology.
• 2–4 years experience with IT Service Management tools.

What We Offer:

• Opportunity to work with a global IT team supporting employees across EMEA.
• Hands-on experience with modern device management, endpoint configuration, and enterprise IT operations.
• Exposure to onboarding/offboarding processes and IT project collaboration.

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