Head of Core Network & Network Operations Center (M/F/X)

Every day, Eltrona Interdiffusion connects you to the world, your loved ones, your entertainment, culture, news, and work. As an Internet provider, we are responsible for maintaining the link between you and your world while ensuring that we offer you the best technologies.

Founded in 1969, Eltrona is a provider of TV, ultra-high-speed internet, and landline and mobile phone services. We build and manage our own cable TV and fiber optic infrastructure.

We currently employ 105 talented individuals in all areas of our business, and we are now looking to strengthen our team core network !

The desired profile:

Head of Core Network & Network Operations Center (M/F/X)

Main Mission : Lead the Core Network team covering two complementary areas:

(2) Network monitoring and second-level technical support (NOC).

Ensure availability and performance across the entire service delivery chain (TV, internet, telephony). Lead technology evolution projects in coordination with Telenet.

Activities and Responsibilities : Core Network Management

Ensure availability and quality of the headend platform (SLA, uptime > 99.9%)

Define and lead the operational strategy for the headend and hubs

Oversee preventive and corrective maintenance operations for infrastructure

Manage critical platform incidents impacting subscriber services

Supervise relationships with equipment vendors and external providers (interfaces, content), relying on the Headend Technician as the operational point of contact

Network Operations Center Mangement

Define network KPIs and alert thresholds within the NOC

Oversee second-level support quality: ticket resolution SLAs, prioritization, coordination with First Level Support

Lead proactive signal quality analysis and anticipate service degradation

Organize shift schedules for the Monitoring & Support NOC Technician and ensure coverage

Produce technical reporting (core network + NOC) for the CTO and Telenet

Evolution Projects & Transformation

Define and deploy network capacity strategy and spectrum allocation strategy

Lead evolution projects: DOCSIS 3.1/4.0 migration, DAA (Distributed Access Architecture) deployment

Contribute to network function virtualization (vCMTS, cloud-native headend)

Ensure alignment with Telenet standards and technical roadmap

Conduct technical evaluations and vendor negotiations for core network and NOC equipment

Management & Development - Core Network & NOC

Manage a team of 10+ experts: Headend Technician(s) (infrastructure) and NOC Support Technician(s) (monitoring/support)

Support team transformation and organizational changes alongside company transformation

Manage planning and budget follow-up for Core Network and NOC (OPEX and ~€0.5M CAPEX)

Organize on-call schedules (Core Network) and shift rotations (NOC) ensuring 24/7 coverage

Develop team skills on new technologies (DOCSIS 4.0, DAA, virtualization)

Ensure technical documentation and knowledge sharing between both areas

Drive progressive cross-skilling between Core Network and NOC teams

Technical & Professional Skills

Solid knowledge of NOC systems and network monitoring/supervision tools

Knowledge of RF, HFC, and cable network architectures

Experience in technical project management (migration, virtualization)

Understanding of support processes (ticketing, SLA, escalation)

Soft Skills

Technical leadership and ability to manage teams working on-call and in shifts

Intellectual and team leadership: acting as a key technology architect

Strategic vision and ability to anticipate technological evolutions

Crisis management and resilience (major outages impacting subscribers)

Ability to organize and lead two complementary operational areas (infrastructure + monitoring)

Comfortable working in a group/matrix environment (Telenet)

What we offer :

Permanent contract (CDI)

Flexible working hours, with the possibility of remote work

Dynamic work atmosphere in a growing company

Extra-legal benefits, including a free Eltrona subscription

Head of Core Network Network Operations Center MFX • Konz, DE

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