Head of Global Bioprocess Service (m / w / d)

Your challenges

Lead, manage and develop the global Bioprocess Service and Customer Support organization

Design and implement a sustainable global service strategy and new business models

Manage and further develop international service teams (Field Service, Technical Support, Product Support)

Ensure effective global complaint management (Level 1–3) and timely solutions for customer issues

Build and transfer application know-how within the service organization, incl. global training for customers and service staff

Drive new service concepts and business models to maximize recurring revenue streams

Define and implement worldwide service policies, procedures, and quality standards in close collaboration with R&:D, Logistics, Production, Marketing, Sales, and Portfolio teams

Represent and position Bioprocess Service internally and externally

Your expertise

University degree in engineering, industrial engineering, or business administration

Proven track record of building and leading international service organizations (>50 employees)

Solid understanding of sales, marketing, and distribution management, ideally within the life science / lab equipment industry

International leadership experience in matrix organizations and multicultural teams

Very good command of English, German skills are an advantage

Strong leadership personality with strategic and entrepreneurial mindset, analytical strength, and results orientation

Excellent communication skills, intercultural competence, and motivational leadership style

Your benefits at Eppendorf

Your work is meaningful. Together we contribute to improve human living conditions.

We offer you creative freedom with a strong, international premium brand in the life science industry.

Thirty vacation days per year and company‑regulated special leave days are a given with us.

With our flexible flextime framework and a working time account, you can plan your working hours individually and independently create a balanced work‑life balance.

We also offer you the opportunity to work remotely across Germany for part of your working time, tailored to suit your life situation.

We provide you with a variety of social benefits, such as additional employer‑funded retirement plans, a job bike, public transport subsidies, corporate benefits, etc.

To deepen your knowledge and continuously develop professionally and personally, we offer you a wide range of freely selectable training sessions, participation in conferences, and access to learning platforms.

With us, you will find a diverse, open‑minded, and appreciative work environment with the latest technologies, methods, and tools in a setting that also invites networking.

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