Head of Implementation Management (all genders)

Location

Munich Office

Employment Type

Full time

Department

Delivery

You’re not just delivering implementations; you’re building the engine that makes them scale. As Head of AI Implementation Management at Lio, you own the end-to-end implementation function ensuring enterprise customers successfully adopt our AI platform while building and leading a high-performing implementation team.

What You’ll Do

In this role, you will:

• Own the successful delivery of enterprise implementations for DAX & Fortune 500 customers
• Ensure projects are delivered on time, on scope, and on quality
• Act as escalation point for complex customer situations and executive stakeholders
• Translate customer requirements into scalable implementation strategies
• Build, hire, and lead the AI Implementation Management team
• Define implementation frameworks, delivery standards, and KPIs
• Turn insights from implementations into structured product feedback
• Work closely with Product and Leadership to continuously improve delivery and scalability

Your Profile

You’re a good fit for this role if you:

• Bring experience in enterprise software implementations, customer success, or implementation consulting
• Have worked in B2B SaaS, consulting, or enterprise transformation environments
• Experience with enterprise software implementations and integrations (e.g., SAP R/3, S/4HANA, APIs)
• Have experience leading or mentoring teams
• Are highly structured and confident managing complex multi-stakeholder projects
• Have an AI-first mindset and understand enterprise architectures at a high level
• Communicate confidently with senior stakeholders
• Speak fluent German (C1/C2) and strong English (B2+)

Why Join Us?

At Lio, you’ll shape how enterprises adopt AI in procurement. You’ll build and scale the implementation function, work with global enterprise customers, and influence how our platform evolves. High ownership, real impact, and the opportunity to build something category-defining. Are you in?