Head of Services (m/w/d)

At

SOMI Group , you become part of a company that thinks far beyond traditional staffing services. Driven by passion and a strong spirit of innovation, we connect the right talent with the right companies across a wide range of industries. Our clients rely on us for tailored workforce solutions – from temporary staffing and direct placement to project-based freelance services. Together, we shape growth, success and the future – for our clients, our candidates and for you. To strengthen our internal team, we are looking for a

Head of Services (m/f/d)

who takes full ownership of our service areas, drives their strategic development and stays closely involved in day-to-day operations. Disciplinary and functional leadership of the services team Responsibility for the stable operation and continuous development of internal services Design, optimization and management of service and support processes Close collaboration with internal stakeholders to capture requirements and ensure effective implementation Development of service and solution concepts Cost calculation of service requests, projects and service offerings Preparation, evaluation and follow-up of offers Support and active involvement in tenders and bidding processes Management of external service providers, including budget and quality responsibility Ensuring security, quality and compliance standards Several years of experience in a service, IT or operations environment Experience in developing concepts as well as in cost calculation and preparation of service offerings Initial or several years of leadership experience in a comparable role Solid knowledge of service management, ideally based on ITIL Experience with modern infrastructures, cloud services or similar environments A structured, commercially minded and solution-oriented way of working

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