HOTEL MANAGER INNSIDE FRANKFURT OSTEND

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Position: HOTEL MANAGER – INNSIDE FRANKFURT OSTEND HOTEL Candidate Profile Reporting to the Director of Operations of the area, the role would be responsible for the operational side of the hotel. Manage and inspire the high performance of the hotel team, continuously evaluating and maintaining high service, quality and productive processes and workflow. Ensure the smooth implementation of procedures and policies of Melia Hotels International in alignment with the strategic plans.

Main Functions include:

Assume responsibilities and decision making of the hotel operations.

Designing and implementing projects, programs, strategies, budgets and action plans, assuming the responsibility for implementation and monitoring to achieve the established goals.

Analyze with the DO the Business Plan.

Analyze weekly results for accurate financial projections, occupancy-based staffing reports and standards set for the hotel brand.

Ensure decisions and actions are in line with budget guidelines and goals to increase incomes, control costs and identify areas of opportunity to achieve the business plan.

Identify deviations and reasons/causes to resolve.

Participate with the DO on budget development, monthly tracking actions to improve identified areas.

Manage the analysis and participation in forecast meetings and Business Reviews.

Encourage teamwork and ongoing communication between departments to ensure all staff are aware of their goals, roles and duties.

Encourage and guide the Head of Department and Executive Committee to increase employee satisfaction.

Continuously support and develop managers encouraging short and long-term vision regarding departmental objectives, standards and quality results.

Ensure leadership style of heads of department and management aligns with the culture.

Set departmental goals, monitor measures taken and follow up on results of action plans of each department.

Manage union meetings (if necessary) and assist with union related issues/tasks.

Promote training for all staff in the hotel, emphasizing professional development.

Daily briefings and lead meetings.

Continuously supervise and evaluate quality standards and adequate maintenance and functionality of facilities, furniture, equipment and cleaning.

Ensure proper security measures for guests and team members.

Analyze, investigate and inform DO about customer service complaints received.

Participate and collaborate actively in implementing the Business Plan and defining business strategy.

Ensure all departmental areas comply with Health and Safety regulations.

Requirements

A minimum of two (2) years of experience in a Hotel Manager or similar position, preferably in a city-style property.

German market knowledge is a must.

International experience is preferred.

High level of team development skills to motivate and develop the hotel team.

University diploma or degree, preferably in Tourism or equivalent Hospitality and Tourism studies.

Functional knowledge of all department operations.

Demonstrated ability in Human Resources Management & Talent Development.

Knowledge of IT tools used in hotel management.

High geographical flexibility.

Able to reside in Frankfurt.

Languages

High level of English and German, both verbal and written, is mandatory.

At Meliá we are all VIP. Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP people.

Equal Opportunities At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating through the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make it possible.

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