HPC User Support Engineer

As a member of the User Experience team at the Argonne Leadership Computing Facility (ALCF), the HPC User Support Engineer will play a critical role in providing technical support for ALCF's high-performance computing (HPC) systems and services. This role focuses on ensuring a seamless user experience for researchers utilizing ALCF resources.

The successful candidate will work closely with leading scientific researchers from the Department of Energy complex, academia, and industry to resolve technical issues, create user documentation, and deliver training sessions. This position also involves stewarding users through ALCF allocation programs and improving workflows to enhance system usability and efficiency.

Key responsibilities include, but are not limited to:

• Managing and resolving technical issues; debugging, installing, compiling, and running large-scale user applications
• Supporting users in writing scripts for automated execution and optimizing workflows
• Assisting with job scheduling, debugging, and troubleshooting HPC-related challenges
• Collaborating with ALCF domain experts to provide resolutions to user requests and technical issues
• Developing and maintaining documentation, both internally and on user facing websites
• Conducting training sessions and onboarding new users to ensure effective utilization of ALCF resources
• Enabling secure access to HPC systems and ensuring compliance with ALCF policies
• Providing support in AI technologies, including machine learning frameworks, and assisting users in deploying and optimizing AI workflows on HPC systems
• This position is eligible for fully remote

Position Requirements

Required Skills, Knowledge, and Qualifications:

• Experience working in an HPC center supporting user codes
• Experience working with parallel codes using MPI implementations and openMP
• Experience with common machine learning frameworks
• Experience with source code management systems like Git, and CI tools like Jenkins or GitLab
• Experience with DBMS
• Experience with containerization
• Experience developing technical training documentation for users
• Strong interest in emerging technologies and applications
• Ability to work on multiple concurrent projects efficiently and effectively
• Highly motivated and user focused
• Ability to model Argonne's core values of impact, safety, respect, integrity, and teamwork.
• To perform the essential functions of this position successful applicants must provide proof of U.S. citizenship, which is required to comply with federal regulations and contract.

This position can be hired at one of two levels; the selected candidate will be placed at the appropriate level (PT3 or PT4) dependent upon the depth and breadth of relevant knowledge and skills.

The minimum requirements for the two levels are as follows:

• PT3: Bachelors and 4+ years of experience, or a Masters and 2+ years of experience, or equivalent. The expected hiring range for this position is $86,299 - $134,626 annually.
• PT4: Bachelors and 6+ years of experience, or Masters and 4+ years of experience, or equivalent. The expected hiring range for this position is $106,455 - $166,070 annually

Job Family

Professional Technical (PT)

Job Profile

Systems Integration Admin/Support 3

Worker Type

Regular

Time Type

Full time

The expected hiring range for this position is $86,299.00 - $134,626.05.

Please note that the pay range information is a general guideline only. The pay offered to a selected candidate will be determined based on factors such as, but not limited to, the scope and responsibilities of the position, the qualifications of the selected candidate, business considerations, internal equity, and external market pay for comparable jobs. Additionally, comprehensive benefits are part of the total rewards package.

As an equal employment opportunity employer, and in accordance with our core values of impact, safety, respect, integrity and teamwork, Argonne National Laboratory is committed to a safe and welcoming workplace that fosters collaborative scientific discovery and innovation. Argonne encourages everyone to apply for employment. Argonne is committed to nondiscrimination and considers all qualified applicants for employment without regard to any characteristic protected by law.

Argonne employees, and certain guest researchers and contractors, are subject to particular restrictions related to participation in Foreign Government Sponsored or Affiliated Activities, as defined and detailed in United States Department of Energy Order 486.1A. You will be asked to disclose any such participation in the application phase for review by Argonne's Legal Department.

All Argonne offers of employment are contingent upon a background check that includes an assessment of criminal conviction history conducted on an individualized and case‑by‑case basis. Please be advised that Argonne positions require upon hire (or may require in the future) for the individual to obtain a government access authorization that involves additional background check requirements. Failure to obtain or maintain such government access authorization could result in the withdrawal of a job offer or future termination of employment.