HR Partner, (Data Center Operations), AWS Infrastructure Services Builder Experience Team (BeXT)

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HR Partner, (Data Center Operations), AWS Infrastructure Services Builder Experience Team (BeXT)

BeXT delivers personalized people support to AWS Builders to amplify the voice of the Builder. In this role, you will collaborate with AWS business leaders and other HR teams to innovate, implement, and deploy HR strategies from talent and performance management, compensation, employee relations and other HR functions. In addition, you will provide support to our Builders and their leaders aligned to an AWS business line or region, calling on HR expertise and empathy. To thrive, you will need a flexible skill set, including the ability to pivot through various scenarios utilizing HR expertise, consulting skills, as well as the ability to connect to the bigger picture while diving deep into the details and collaborate and consult across many teams, levels, and regions.

Key Responsibilities

• Consult, coach, and develop leadership through decision making with empathy and sound judgement; collaborating and actioning on talent management processes, people development and performance management, compensation, and employee relations issues.
• Foster and role model an environment of inclusion for all Builders.
• Advocate for Builders’ needs through end-to-end experiences that help Builders feel fully engaged in the work they do and valued for who they are.
• Exercise high-judgement, manage through ambiguity and serve as first point of escalation for Builder concerns.
• Support Builder queries and situations with discretion and expertise, navigating Amazon Policies and applying high judgement as necessary.
• Actively promote adoption of technology and self-service.
• Collaborate and influence multiple levels of the organization, ranging from Builders to senior leaders.
• Conduct difficult workplace investigations in collaboration with Builder Relations.

Additional Day-to-Day Responsibilities

• Proactively leverage Builder sentiment data to advocate for Builders’ needs so they feel fully engaged in the work they do and valued for who they are.
• Partner with leaders at multiple levels of the organization to develop proactive strategies and goals focused on the Builder experience.
• Actively engage with Builders by conducting weekly Gemba Go See (GGS) walks.
• Partner with cross-functional teams such as HRBPs, Employee Relations, and Labor Relations to align on Builder engagement actions.
• Apply knowledge of HR fundamentals to problem solve and influence in diverse populations.
• Work in a fast-paced and complex changing environment driven by continuous innovation.
• Consult, coach, and develop site leadership through decision making with empathy and sound judgement; collaborate and action on talent management processes, people development and performance management, compensation, and employee relations issues.
• Foster and role model an environment of inclusion for all Builders.
• Exercise high-judgement, manage through ambiguity and serve as first point of escalation for Builder concerns.
• Support Builder queries and situations with discretion and expertise, navigating Amazon Policies and applying high judgement as necessary.
• Actively promote adoption of technology and self-service.
• Collaborate and influence multiple levels of the organization, ranging from Builders to senior leaders.
• Conduct workplace investigations in collaboration with Builder Relations.
• Own and deliver site specific people projects in partnership with site leadership.

Qualifications

• Bachelor's degree or above in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field.
• 5+ years of relevant Human Resources Generalist experience.
• Experience coaching and mentoring at the management level.
• Experience working in a matrixed organization.
• Strong business and HR acumen, including strong problem‑solving skills, critical thinking and analysis, experience consulting on complex performance management cases.
• Employee Relations/Investigations experience.
• Possess conviction and tenacity, and excellent written and verbal communication skills.
• Thrives in a high‑pressure, ambiguous environment and able to manage multiple simultaneous priorities.
• Intellectual curiosity; brings insight to team and business.
• Ability to demonstrate high‑judgement, empathy, autonomy, and flexibility.
• Ability to maintain strict confidentiality regarding employee issues in Human Resources.
• Work Councils or other employee representative bodies (ERB) experience.

About the Team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?: Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance: We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Equal Opportunity Statement

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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