Human Resources Operations Specialist

Job Title: HR Operations Specialist – HR Shared Services (EMEA)

Location: Munich, Germany (Work from Office)

Job Type : Contract

Language Requirement: Fluent in German and English (Mandatory)

Experience: 2–5 Years

Rate : 240-250 Euros/Day

Job Overview

The HR Shared Services Response Centre serves as the first point of contact for employees regarding HR-related queries. The role focuses on providing timely support, resolving employee requests, managing service tickets, and directing employees to the correct HR resources when needed. The position plays a key role in ensuring a positive employee experience and maintaining efficient HR service delivery.

Key Responsibilities

HR Service Support

• Act as the first point of contact for employee HR queries across the EMEA region.
• Respond to questions related to onboarding, offboarding, compensation & benefits, payroll, timekeeping, and employee data changes .
• Manage and respond to employee requests through the HR ticketing system , ensuring accurate tracking and timely resolution.
• Aim to achieve first-contact resolution wherever possible.
• Review and assign employee inquiries to the appropriate HR teams or departments when required.
• Identify when cases need to be redirected or escalated to HR specialists, HR business partners, talent acquisition, benefits teams, or other departments such as Finance.
• Work closely with HR processing teams and subject matter experts to resolve complex queries.

Employee Support & Communication

• Guide employees to HR self-service tools and knowledge resources for quick solutions.
• Provide clear and accurate HR information using the HR knowledge base and internal resources .
• Maintain a high level of customer service while interacting with employees.

Problem Solving & Decision Making

• Identify issues and determine appropriate actions based on company policies and procedures .
• Gather relevant information to support decision-making.
• Escalate non-standard cases when necessary and collaborate with senior team members to resolve issues.

Operational Excellence

• Deliver HR services accurately and within defined timelines .
• Handle sensitive employee data with confidentiality and integrity .
• Perform data quality checks and audits to ensure accuracy in HR systems.
• Manage multiple priorities and maintain consistent performance under tight deadlines.
• Contribute to improving HR processes and service delivery.
• Ensure updates in policies and procedures are reflected in the HR knowledge base .
• Support initiatives that enhance employee experience and service efficiency.
• Fluent in German and English (mandatory) .
• Strong customer service and communication skills .
• Ability to manage multiple tasks and priorities in a fast-paced environment .
• Strong attention to detail and organizational skills .
• Ability to handle conflicts and resolve employee issues professionally .
• Self-motivated with the ability to take initiative.
• Strong knowledge of Microsoft Office (Word, Excel, PowerPoint) .
• Experience with HR systems such as SAP or SuccessFactors is an advantage .
• Understanding of the hire-to-retire employee lifecycle within EMEA region .

Education & Experience

• 2–5 years of experience in HR Operations, HR Shared Services, or a similar HR support role.
• Experience supporting employees and managers in an HR environment .
• Bachelor’s degree in Human Resources, Business Administration, Organizational Behavior, or related field preferred.
• HR certification or professional accreditation is a plus.