Human Resources Operations Specialist

Job Title:

HR Operations Specialist – HR Shared Services (EMEA) Location:

Munich, Germany (Work from Office) Job Type : Contract Language Requirement:

Fluent in

German and English (Mandatory) Experience:

2–5 Years Rate : 240-250 Euros/Day

Job Overview The HR Shared Services Response Centre serves as the first point of contact for employees regarding HR-related queries. The role focuses on providing timely support, resolving employee requests, managing service tickets, and directing employees to the correct HR resources when needed. The position plays a key role in ensuring a positive employee experience and maintaining efficient HR service delivery. Key Responsibilities HR Service Support Act as the

first point of contact

for employee HR queries across the EMEA region. Respond to questions related to

onboarding, offboarding, compensation & benefits, payroll, timekeeping, and employee data changes . Manage and respond to employee requests through the

HR ticketing system , ensuring accurate tracking and timely resolution. Aim to achieve

first-contact resolution

wherever possible. Case Management & Escalation Review and assign employee inquiries to the appropriate HR teams or departments when required. Identify when cases need to be

redirected or escalated

to HR specialists, HR business partners, talent acquisition, benefits teams, or other departments such as Finance. Work closely with HR processing teams and subject matter experts to resolve complex queries. Employee Support & Communication Guide employees to

HR self-service tools and knowledge resources

for quick solutions. Provide clear and accurate HR information using the

HR knowledge base and internal resources . Maintain a

high level of customer service

while interacting with employees. Problem Solving & Decision Making Identify issues and determine appropriate actions based on

company policies and procedures . Gather relevant information to support decision-making. Escalate non-standard cases when necessary and collaborate with senior team members to resolve issues. Operational Excellence Deliver HR services

accurately and within defined timelines . Handle

sensitive employee data with confidentiality and integrity . Perform

data quality checks and audits

to ensure accuracy in HR systems. Manage multiple priorities and maintain consistent performance under tight deadlines. Continuous Improvement Contribute to improving HR processes and service delivery. Ensure updates in policies and procedures are reflected in the

HR knowledge base . Support initiatives that enhance employee experience and service efficiency. Skills & Competencies Fluent in

German and English (mandatory) . Strong

customer service and communication skills . Ability to manage

multiple tasks and priorities in a fast-paced environment . Strong

attention to detail and organizational skills . Ability to handle

conflicts and resolve employee issues professionally . Self-motivated with the ability to take initiative. Strong knowledge of

Microsoft Office (Word, Excel, PowerPoint) . Experience with

HR systems such as SAP or SuccessFactors is an advantage . Understanding of the

hire-to-retire employee lifecycle within EMEA region . Education & Experience 2–5 years of experience

in HR Operations, HR Shared Services, or a similar HR support role. Experience supporting

employees and managers in an HR environment . Bachelor’s degree

in Human Resources, Business Administration, Organizational Behavior, or related field preferred. HR certification or professional accreditation is a plus.