Inside Sales Specialist - Manufacturing Solutions (m/w/d)

Stellenbeschreibung:

Inside Sales Specialist - Manufacturing Solutions DACH (m/w/d) Job Description

Location: Dusseldorf, Germany. Workplace: Hybrid. Function: Sales and Sales support. Requisition ID: 525

Your Mission

The Inside Sales Specialist drives engagement and revenue across unassigned direct and indirect customer accounts. This role requires outbound calling experience, strong relationship-building skills, and the ability to provide reliable administrative support to the MS Regional Sales Manager.

Core responsibilities include conducting proactive sales calls, managing inbound leads, and nurturing customer relationships to identify and develop new business opportunities. The role also provides daily support to Distributors on project-related business and handles essential sales administration tasks such as pipeline management, quotation preparation, and sell-out reporting.

What You Will Do

Inside Sales (80% in DACH)

Manage customers in the region that are not assigned to the Field Sales Team
Respond to customer inquiries, understand challenges, and recommend suitable products or services through an open and consultative dialogue
Utilise product and industry knowledge to build trust and credibility with customers
Follow up prospects to identify and qualify leads (e.g., from trade shows or website)
Cold call and qualify System Integrators (SIs) and end-users to identify prospects from market data
Identify and pursue new business opportunities with inactive historical customers by upselling or cross-selling new products and solutions
Develop high-prospect unassigned accounts to become assigned accounts and hand over to Field Sales Account Managers

Administrative Support for MS Distributors (20% in DACH)

Administer specific sales activities for the department, e.g., sell-out reporting collection from distributors, channel promotions, and rebate & bonuses in coordination with Sales Operations Teams
Provide first-level support to distributors and unassigned customers with information on products, prices, availability, and delivery times
Process, present, and execute campaigns, promotions, and programs to ensure sales success
Act as intermediary between the Regional MS Sales Manager and other relevant sales operations departments as required
Attend regional trade fairs and events where Epson or channel partners exhibit MS-based solutions
Ensure opportunities are included in MSD Pipeline and kept up to date in the forecast system to ensure data accuracy

What You Will Bring

Good level of education
Excellent communication skills with the ability to maintain high activity levels
Consultative selling experience: advisory approach and solution-led selling
Product (Robots) and Industry (Industrial Automation) knowledge and previous experience desirable
CRM experience in common CRM systems, preferably Microsoft Dynamics
Strong administrative skills
A positive and can-do attitude

Even if you don’t meet all requirements, if you identify with our brand and passion, we genuinely look forward to hearing from you.

What We Offer

Benefits

You’ll have access to a selection of flexible benefits, including 30 days of annual leave, hybrid working, a company pension plan, accident insurance, capital-forming benefits, and much more.

Our Aspiration

Epson aims to be a company people cannot do without — recognised worldwide for openness, customer satisfaction, and sustainability. We respect individuality, value teamwork, and strive to deliver tangible value to our customers through innovative and creative technological solutions.

Our Commitment to the Environment

We all play a role in building a better future. For Epson, being a sustainable company means considering every aspect of our organisation — from the smallest lightbulb to the largest factory. This philosophy drives our innovation, growth, and employee motivation, contributes positively to society, and defines how we collaborate with partners throughout the supply chain.

Our People

We believe a healthy workplace culture, strong values, teamwork, and individual contributions enable us to deliver excellence.

Our Brand

For seven consecutive years, Epson has been recognised by Clarivate Analytics as a Top 100 Global Innovator brand.

Equal Opportunities

Epson is an equal opportunity employer. We value diversity and are committed to creating an inclusive work environment for all employees. We explicitly welcome applications from individuals regardless of characteristics referenced in §1 AGG and ensure that necessary adjustments are made throughout the recruitment process and after joining our team.

If you require additional support for your application or need accessible access to our facilities, please email — a team member will gladly assist you