Internship - Customer Service Turkish Speaker (m/f/d)

TIENS Group Co., Ltd. is a multinational conglomerate integrating industrial capital, business capital and financial capital, whose business scope includes biotechnology, healthcare management, hotel and tourism industry, education and training, e-commerce and financial investment, etc. The TIENS Group, whose business spans over 190 countries, has established branches in 110 countries and regions and formed strategic alliances with high‑ranking companies from many countries. Our Germany branch (Tianshi GmbH), located in Berlin, is currently seeking Interns in Cutstomer Service.

Internship Overview

As a Customer Service Intern, you will have the opportunity to learn and contribute to various aspects of our customer service operations. This hands‑on experience is designed to develop your communication skills, problem‑solving abilities, and understanding of customer service excellence in a real‑world setting.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide information about products and services.
• Resolve customer complaints and issues in a timely and empathetic manner.
• Collaborate with team members to enhance the customer experience.
• Participate in training sessions and team meetings.
• Assist with additional customer service projects as needed.
• Provide excellent customer service to Tianshi's networks across Europe via online and offline channels. Organize, prepare and actively participate in events, meetings and training sessions.

Requirements

• Very good knowledge of German, English and Turkish
• Strong communication skills
• Excellent online/offline marketing skills
• Active, motivated team player; able to work independently
• PC skills with the MS Office package
• Good Excel skills

Benefits

• The office has excellent public transport connections
• A motivated team that supports each other
• The opportunity to contribute your individual strengths
• Paid Internship
• Opportunity for a full‑time position after internship.

If you feel like you belong in a dynamic team and want to revolutionize the healthcare market with us, then you have come to the right place!