IT Engineer (f/m/d)

We are on a mission to elevate the patient experience and provide the best possible primary care by combining technology with a human touch. Avi Medical runs patient-centric, tech-enabled medical practices that provide a convenient, personalized and holistic digital and physical patient experience unlike regular general practitioners. We employ our medical doctors and provide them a 21st century work environment that enables them to deliver the best care.

Your role

We are seeking a talented and motivated IT Engineer (f/m/d) to join our Infrastructure team. Your pivotal role is to support the Practices in Cologne & Düsseldorf providing 1st level support and working on improvement projects. Overseeing Infrastructure status and to ensure standard setup across all sites through scheduled site visits, You will be part of the Engineering team and collaborate closely with other departments to guarantee the security, reliability, scalability and high availability of our infrastructure at all locations. With the ultimate goal of reaching our mission to democratize best-in‑class medical care for a healthier society.

Your responsibilities

• Understand the end‑users and their needs and desires
• Envision IT solutions to serve the needs and desires of the users
• Configure hardware and systems to enable new functionality
• Continuously improve existing IT systems and keep site documentation up‑to‑date
• Create automation to remove manual tasks across the company
• Write automated tests/checklists for functional and non‑functional requirements
• Ensure systems are correctly and quickly configured for the the end‑users to use
• Fix hardware and system defects causing bad experiences for our users during periodic site visits
• Create checks to ensure the system is behaving as intended
• Respond to reports of defects from humans or automated checks
• Own the 1st level support requests and contribute or elevate to the 2nd level support Engineer(s)

Your profile

Technical Skills

• Very good analytical and troubleshooting skills
• Good understanding of networking, Systems and endpoint support.

Soft Skills

• Desire to understand others point of view
• Present thoughts and ideas clearly and concisely
• Take ownership over tasks
• Proactively seek out opportunities to further develop skills
• Learning how to prioritize
• Learns quickly and makes steady progress without constant feedback from seniors

Qualifications

• Fresh graduate with an IT related degree and/or two years working experience in the IT field.

Full working proficiency in both English and German

• Gym: Membership in premium gyms throughout Germany
• Education Budget: €1.000/year that you can spend for your professional growth and development. E.g. for company organized language courses
• Working hours: Flexible - part or full time (depending on your role)
• Working locations: Practices in Cologne and Düsseldorf and offer remote work opportunities (depending on your role)
• Vacation: 30 days paid vacation per year + 1 additional day off (your birthday)
• Food expense coverage: We are covering your food expenses for up to €50/month through our partner Hrmony
• Swapfiets: Bike leasing service that helps you to stay healthy
• Family: Financial support of €500 per child per year (“KITA” benefit)

We strive to remove barriers, eliminate discrimination, and ensure equal opportunity through our transparent recruitment process. We are open to all groups of people without regard to age, color, national origin, race, religion, gender, sex, sexual orientation, gender identity and/or expression, marital status, or any other legally protected characteristic.