IT Generalist (m/f/d) HUB

GO! Express & Logistics Deutschland GmbH serves as the headquarters of Europe’s largest independent express and courier network. With more than 100 GO! stations, GO! boasts an infrastructure capable of meeting any challenge. Under the motto “Everything but ordinary,” GO! offers a broad portfolio of logistics solutions: from regional courier services to global express shipping. From goods, documents, and time-sensitive shipments to sensitive cargo or complex logistics requirements. Tailored solutions for specific industries and a wide range of value-added services round out the portfolio 24/7, 365 days a year.
Welcome to GO! Germany. At our headquarters in Bonn’s Nordstadt district, over 40 IT colleagues work daily to ensure that the IT systems of a nationally successful parcel logistics company run stably, securely, and efficiently. The heart of our operations is our sorting center (HUB) in Niederaula (Hesse), and we are seeking on-site support there.
It is important to us that you feel taken seriously professionally and do not get stuck in rigid hierarchies or mere ticket processing. You can expect short decision-making paths, open communication, and a team that values professionalism, reliability, and mutual support.
IT All-Rounder (m/f/d) – HUB

Here’s what you can expect

You will oversee all IT operations on-site at the sorting center (HUB) in Niederaula (Hesse) and work closely with technology, processes, and people. Your responsibilities include analyzing and resolving incidents and service requests, providing 1st- and 2nd-level support, and maintaining and monitoring IT systems and infrastructure. You will provide on-site support for changes, maintenance windows, technical optimizations, rollouts, and lifecycle issues, and document systems and processes. Collaborating with internal IT teams in Bonn and external service providers is part of your daily work. Some shift work or night shifts may be required.

What makes this position special

You won’t be working in a narrowly defined niche, but rather closely with the entire IT landscape. If you value variety, want to take on responsibility, and enjoy understanding how things fit together, you’ll be right at home with us at the HUB.

Your Responsibilities

• Comprehensive support and ensuring IT operations at the HUB
• Analysis, resolution, and sustainable handling of incidents and service requests
• Support in both 2nd-level and 1st-level support
• Operation, maintenance, and monitoring of IT systems and infrastructure
• Collaboration on changes, maintenance windows, and technical optimizations
• Support for rollouts, updates, and lifecycle management
• Documentation of systems, solutions, and processes
• Collaboration with internal IT units and external service providers

Your Profile

• Technical background: Completed IT training or a comparable qualification
• Several years of professional experience in the IT field (min. 3 years of professional experience)

• Broad technical understanding, e.g., in areas such as

• • Windows clients and servers
• • Networks, VPN, basic security topics
• • Virtualization, storage, or backup
• • Microsoft environment (AD, M365, basic Azure)
• • Citrix client support
• • A structured, reliable, and solution-oriented approach to work
• • Willingness to take on responsibility and think outside the box
• • Team-oriented, clear communication, and a hands-on mentality
• • Passionate about IT

Your GO!odies

• Independent work with genuine creative freedom
• A professional IT environment with established processes and short decision-making paths
• Opportunity to further develop IT within the HUB and actively shape its direction
• Flexible working hours with core hours between 9:00 AM and 2:00 PM, but also some shift work
• Individual training and development opportunities
• Motivated team and regular employee events
• Capital-forming benefits and company pension plan
• Discounted employee rates / corporate benefits
• Discounted e-bike leasing offers
• 30.5 vacation days per year: Enjoy plenty of time for relaxation and personal time off

Have we piqued your interest?
Then we look forward to receiving your application, including a cover letter with information on your salary expectations and your possible start date, as well as your current resume and relevant references & certificates.
GO! Express & Logistics Deutschland GmbH | Deborah Simic | Human Resources Department | Brühler Str. 9 |Bonn
If you have any questions, you can reach us at.
GO! Express & Logistics Deutschland GmbH | Maike Herzog | Human Resources | Brühler Str. 9 |Bonn