IT Service Analyst – Reporting & Quality (m/f/d)

ANEXIA Internetdienstleistungs GmbHKarlsruhe

Stellenbeschreibung:

IT Service Analyst – Reporting & Quality (m/f/d)

Do you enjoy working with data and preparing information in a way that creates real added value? Would you like to use EazyBI to develop meaningful reports, communicate technical content in an understandable way, and collaborate with internal teams across departments? Do you have analytical thinking skills and want to further develop your skills in the Atlassian environment? Then this position is perfect for you!

#Profile

Processing internal employee inquiries and quality-related customer feedback
Documenting and preparing quality-related aspects from work processes, internal feedback, and customer feedback
Collaborating with relevant internal interfaces as needed
Preparing technical information for internal distribution to support and specialist departments
Creating reports for business analyses for the purpose of improving service quality

#Wanted

Experience in creating and analyzing reports and dashboards (knowledge of eazyBI and MDX desirable)
Strong analytical skills and an understanding of service, quality, or process metrics
Experience with Atlassian solutions (Jira, Confluence) is an advantage
Good technical understanding of web hosting, domains, and vServer, or willingness to learn
High degree of initiative, willingness to learn, and commitment
Knowledge of software development (especially JavaScript) is an advantage
Good written and spoken German and English skills

#REWARD

Anexia grew up as a family, and with our growth strategy, we intend to keep it that way. We like to take responsibility, respect one another, and we know that we can achieve whatever we put our minds to. We look after Anexia, and Anexia looks after us. Enthusiasm, experience, and competence count, so you can expect a fair salary and numerous benefits.

We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours. Period. Not to mention further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, ...