IT Service Delivery Manager Europe (m/f/d)

Join us to create the beauty that moves the world!

As a global leader and Beauty-Tech pioneer , we are looking for passionate talents who want to actively shape our success story. In a constantly changing world, we identify the latest trends, act data-driven, and develop innovations that merge beauty with technology.

Over 86.000 employees in over 150 markets commit themselves every day to turn our vision of a sustainable and forward-looking beauty industry into reality.

At L’Oréal, we live a culture of learning , personal development , and entrepreneurship . We offer our employees numerous opportunities to expand their skills, take responsibility, actively shape their careers, and thus have a positive impact. With our long history of innovation and our commitment to sustainability issues, we set standards for responsible entrepreneurship.

Are you ready to shape the beauty world of tomorrow? Then become part of our team.

Your Role

As IT Service Delivery Manager (m/f/d) Europe, you manage support services within global standards, foster key stakeholder relationships, and ensure release governance. You lead crisis management and drive ITIL-based process excellence for continuous growth.

Your Tasks

• Service Management: Supervise and manage support services according to global standards for quality, time, and cost.
• Stakeholder Relations: Develop and maintain effective communication with business leaders, CIOs, and partners.
• Release Governance: Ensure compliance with release and deployment processes to guarantee reliable provider support.
• Crisis Management: Lead the resolution of operational crises and escalations in collaboration with IT departments.
• Process Excellence: Implement ITIL/ITSM frameworks and drive continual improvement across all digital solutions.

Your Profile

• At least 7 years experience in IT/SAP, ideally including an international context.
• ITIL4 certified & ITSM expert.
• Strong Project Management & offshore.
• Excellent Communication & soft skills.
• Fluent in English (French is a plus).

Our Offer

• A permanent employment contract in a crisis-resistant, growing market with a comprehensive range of social benefits.
• An attractive and competitive remuneration package as well as a voluntary profit-sharing scheme.
• Individual personal and professional development, a strong learning curve, strong team spirit and an open, cooperative corporate culture.
• Diverse national and international development perspectives.

Diversity, Equity & Inclusion

At L’Oréal, we know that true innovation and creativity arise from diversity. That’s why we actively foster a work environment grounded in diversity, equity and inclusion. We value the unique perspectives and talents of our employees as the key to our success.

Discrimination or harassment of any kind, for example, based on sex, skin color, religion, sexual orientation, gender identity, age, origin, disability, or other protected characteristics, is not tolerated at our company. Diversity and inclusion are firmly embedded in our corporate culture. If you’d like to learn more about this and our initiatives in this area, please visit here.