IT Service Desk Analyst (m/f/d)

Innovation Starts With You Propel your career at Belden, where innovation creates possibilities—for our people, our customers, and the communities we serve. We connect people, information, and ideas to solve the world’s most complex connectivity challenges, turning curiosity into meaningful impact. You'll collaborate with global teams, gain diverse perspectives, and contribute to solutions that extend beyond our business—creating value in the world around us.

Position Summary

The IT Service Desk Analyst (m/f/d) provides first-level IT support to internal customers through the corporate ticketing system, in accordance with established ITIL processes. This role supports global Service Desk operations by delivering consistent, high-quality service and contributing to continuous improvement initiatives.

Key Responsibilities

• Provide first-level technical support to internal users via the ticketing system, following defined ITIL processes
• Remain logged in and available to handle inbound calls through the global Service Desk call centre solution during assigned working hours
• Provide on-site IT support at the Neckartenzlingen location, as required
• Actively participate in team meetings and contribute to continuous service improvement initiatives
• Support Service Desk performance targets, including KPI and TTI measures
• Participate in a rotating on-call schedule, typically one weekend per month
• Develop, maintain, and update technical and customer-facing documentation, including standards, processes, and procedures
• Monitor shared group email inboxes and ensure incoming requests are accurately logged and tracked in the ticketing system

Qualifications and Skills

• Strong customer-service orientation with the ability to meet and exceed internal customer expectations
• Good analytical and problem-solving skills
• Basic understanding of ITIL v3 concepts and practices
• Interest in developing broad knowledge of IT hardware, software, and workplace technologies
• Ability to analyze situations, evaluate alternatives, and implement solutions in accordance with defined standards and procedures
• Strong written and verbal communication skills in English and German
• Demonstrated ability to communicate technical issues clearly and concisely to both technical and non-technical audiences
• Ability to work effectively under pressure and manage stressful situations
• Commitment to maintaining up-to-date knowledge of Service Desk tools, processes, and relevant industry trends

Let’s Create Possibilities Together. Join a global community shaping the future of intelligent connectivity. At Belden, you’ll help push the boundaries of technology and write the next chapter of innovation, creating possibilities for your career, your future, and the world around you.

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.