IT Service Desk Manager / Service Technician (m/f/d) Full-time / Part-time

Georg Jos. Kaes GmbH, V-Markt, V-BaumarktMauerstetten

Stellenbeschreibung:

IT Service Desk Manager / Service Technician (m/f/d)

Employment Type: Full-time/Part-time / Start Date:

Georg Jos. Kaes GmbH is a family‑run retail company now in its 6th generation and has played a central role in the southern German retail landscape for more than 155 years. As the operator of the V‑Markt, V‑Baumarkt, V‑mini, Christl’s Modemarkt, C&C, and 1865‑OUTDOOR EQUIPMENT brands, the company is represented at nearly 61 locations and is a medium‑sized retail company from and for the region.

For our headquarters in Mauerstetten, we are currently seeking a full‑time Service Desk Manager (m/f/d) to join our IT team.

Your Responsibilities

As part of our IT organization, we are seeking a Service Desk Manager to fill a succession role. You will assume technical and organisational responsibility for our 1st Level Support. This is the first point of contact for all IT‑related issues raised by our employees at headquarters, the central warehouse, and in our approximately 60 stores.

This Includes

You will bear technical and organisational responsibility for our support and work as a reliable partner with the IT team.
You will be the first point of contact for IT issues, service requests, and user support—both by phone and via the ticket system.
You prioritise, coordinate, and track the processing of tickets, ensure prompt resolution, and keep users regularly updated.
You maintain the CMDB and the knowledge base, contribute to their further development, and use them to increase efficiency and transparency.
You analyse recurring issues, identify causes, and initiate actionable improvement measures.
You participate in IT rollouts, system migrations, and branch projects and support their smooth implementation.
You will mentor our IT trainees, provide technical feedback, and foster their professional development.

What You Bring To The Table

Several years of experience in IT support or IT service management, ideally with leadership responsibilities
In‑depth knowledge of ITIL, ticketing systems, and service processes
An open mindset: you are solution‑oriented, your leadership style is motivating and approachable, and you enjoy teamwork
Strong communication skills at all levels—whether with technical professionals or store associates
Enthusiasm for the retail world and a desire to create real added value through technology

Benefits and Perks

A structured work environment
A dedicated team that impresses not only professionally but also personally.
Flat hierarchies, direct communication with management, quick decision‑making, and other benefits of a family‑run business
Attractive employment conditions
30 days of vacation per year
Voluntary additional vacation pay
Voluntary additional Christmas bonus
Family‑friendly working hours
Discounted employee purchases
Thorough onboarding
Optional travel allowance
Attractive employer‑funded retirement plan
Excellent training and development opportunities
Free fruit at the workplace
Secure job prospects

Have we piqued your interest? We look forward to receiving your application materials, including your salary expectations and your earliest possible start date.