IT Service Manager for Connected Aircraft Ecosystem (M/F)

Job Description:
Airbus Commercial Aircraft is looking for an IT Service Manager - Connected Aircraft Ecosystem (m/f) to join our Connected Aircraft ecosystem based in Toulouse, France.
You will be part of a team developing a flexible, open, and powerful platform ecosystem to connect aircraft, airlines, and a global network of digital service providers. Within this scope, you will be involved in supervising the end-to-end service delivery for our core platform as well as our on-board AI capabilities, aimed at ensuring quality of service and customer satisfaction (reliability, availability, and performance).
Your working environment:
Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!
How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
  
• Work / Life Balance : Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
  
• Wellbeing / Health : Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
  
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.
  

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Your challenges:

• Oversee end-to-end service delivery for the Connected Aircraft platform, ensuring high reliability, availability, and stability for global airline customers.
  
• Establish and manage a comprehensive ITIL-based framework, defining and monitoring SLAs/SLOs to consistently meet and exceed service targets.
  
• Lead incident, problem, and change management processes to ensure swift resolution of disruptions and implement preventative measures for long-term stability.
  
• Act as the primary interface for airlines and internal partners, while managing operational relationships with key suppliers (e.g., AWS) to ensure contractual compliance.
  
• Drive a culture of service enhancement through proactive monitoring, performance reporting, and regular service review meetings across the DIIA ecosystem.
  

Your boarding pass:

• At least 5 years of experience as an IT Service Manager or Ops Lead, preferably within the aviation, aerospace, or telecommunications sectors.
  
• Hands-on experience managing services hosted on public cloud platforms, with a strong preference for AWS mastery.
  
• Deep expertise in managing complex, critical B2B services and external providers, backed by a strong preference for ITIL certification.
  
• Strong analytical skills with a data-driven approach to service improvement and proactive problem resolution.
  
• Excellent interpersonal skills with the ability to simplify complex technical issues and a proven track record of leading major incident responses.
  

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.
Take your career to a new level and apply online now!
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
AIRBUS SAS
Employment Type:
Permanent
-------
Classe Emploi (France): Classe G13
Experience Level:
Professional
Job Family:
Digital
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.