IT Service Transition Lead (m/f/d)

Role Overview

The Senior IT Transition Manager is responsible for the end-to-end transition of IT services from an incumbent provider or internal IT organization to our client. The role ensures continuity of service, compliance with contractual obligations, and a controlled, low-risk transition into steady-state managed services.

Responsibilities

• Transition Strategy & Planning: Define transition strategy, develop detailed plans across people, process, technology, governance, and security; set milestones and acceptance criteria aligned with MSA and SOWs.
• Governance & Program Control: Establish and run governance forums, monitor KPIs, manage RAID logs, ensure ITIL adherence, and provide executive-level reporting.
• Service Tower Transition Management: Coordinate multi-tower transitions (Service Desk, Infrastructure, Network, Applications, Cloud, Security), manage dependencies, validate tooling integration, and baseline SLAs/OLAs/KPIs.
• Knowledge Transfer & Resource Onboarding: Plan and oversee knowledge transfer, shadowing, certifications; ensure process documentation and team readiness.
• Risk, Issue & Compliance Management: Identify and mitigate risks, ensure security, data protection, regulatory compliance, and manage access provisioning.
• Cutover, Go-Live & Hypercare: Plan and execute cutover and go-live, coordinate incumbent exit, lead hypercare, and monitor early-life support.
• Vendor, Client & Incumbent Management: Act as primary interface, ensure incumbent cooperation, resolve disputes, and support commercial discussions.
• Transition Closure & Handover to BAU: Obtain formal service acceptance, hand over to operations teams, capture lessons learned, and deliver closure report.

Your Skills

• Strong Service Desk and IT transition experience
• Proven experience in IT outsourcing or managed services transitions
• Solid understanding of ITIL / ITSM frameworks
• Experience with MSAs, SOWs, SLAs, OLAs
• Knowledge transfer, training, and team onboarding
• Familiarity with ITSM tools (ServiceNow, BMC, Remedy)
• Exposure to digital workplace, cloud, infrastructure, application, and security services
• Excellent stakeholder management, communication, and leadership skills

Our offer to you

• Employment contract with Nash direct and possibility to be extended or take over into a direct employment with our client after 9 months.
• An exciting environment and cutting-edge projects at global brands and hidden champions
• Personal and individual support by our Account Managers and HR team
• Be part of the Nash direct team and connect with your colleagues throughout Germany.

Interested? Then we would love to receive your application and we guarantee a quick feedback! For more information on the role please get in touch with Aspasia Joannidou.

For over 30 years, Nash direct has been helping remarkable people to win exciting roles at world‑leading technology companies in Germany. Our Mission is to give our employees the best possible experience in working with us.