IT Support Engineer (m/f/d)

An internationally operating specialty insurer with offices in Cologne is looking to strengthen its local IT team. The company is part of a global insurance group with locations worldwide. The position is based in Cologne and works closely with the international IT Support Centre in London.

Benefits

• International working environment within a global insurance group
• Competitive salary package with additional employee benefits
• Company‑funded pension and insurance benefits
• Health and wellbeing programs including sports allowance
• Hybrid working model with regular office presence in Cologne
• Direct collaboration with international IT teams

Responsibilities

• Provide 1st and 2nd level IT support for users in Germany and international locations
• Troubleshoot hardware, software and network‑related issues
• Administer Active Directory and Azure AD including user accounts and access rights
• Support Microsoft 365 environments and Windows 11 systems
• Assist with endpoint management including Intune
• Manage and document incidents in the global ticketing system
• Support hardware deployments, onboarding processes and asset management
• Provide hands‑on support both remotely and directly at users’ workstations

Requirements

• Several years of experience in IT support or service desk environments
• Strong practical experience with Windows 11 and Microsoft 365
• Experience administering Active Directory and Azure AD
• Solid networking fundamentals such as TCP/IP, DNS, VPN and general network troubleshooting
• Experience with endpoint management tools such as Intune is an advantage
• Experience working with ticketing systems and structured incident handling
• Fluency in English and very good German skills
• Willingness to work regularly onsite in the Cologne office

Education

A technical education in IT (for example Fachinformatiker, IT Systems Administrator or a comparable qualification) is beneficial. Equivalent practical experience in IT support environments is equally valued.

The role is aimed at a hands‑on IT Support Engineer with strong practical troubleshooting skills who enjoys working in an international environment and supporting users directly. Certifications are not mandatory; practical experience and the ability to solve technical problems efficiently are key.

Interested?

Apply now or contact us directly.

Greifenberg – IT & Technology Recruitment