IT Support & Services Engineer (m/f/d) - 2 years contract

IT Support & Services Engineer (m/f/d) – 2-year contract

Join our global IT operations team in Munich as an IT Support & Services Engineer – a role that blends hands‑on infrastructure deployment with high‑level incident resolution and continuous improvement. You’ll be the bridge between corporate standards and local business needs, ensuring every site runs on reliable, secure hardware, networking, and virtualization platforms. This is a limited full‑time (Mo‑Fri) on‑site position.

Responsibilities

• Setup and configuration of local IT environment according to corporate standards.
• Deployment of new hardware, including receiving, racking, cabling, configuration, and deployment.
• Manage & implement local solutions (mobile phones, printers, backup) per corporate policies.
• Manage & implement local infrastructure (LAN, server & storage, audiovisual) according to business needs.
• Collect local business needs and participate in IT standard evolution.
• Participate in M&A integration process to ensure local implementation of corporate strategy and plan.
• Work closely with DevOps, Networking, and Application teams.
• Document processes, configurations, and architectural decisions.
• Troubleshoot issues from Helpdesk.
• Provide Tier 2/3 support for escalated infrastructure issues.
• Ensure incident resolution based on OLA for hardware or systems on corporate personal IT work environments.
• Troubleshoot & resolve local infrastructure problems.
• Propose and administer additional services for end users (loan fleet management, secure storage management, etc.).
• Provide internal consulting on system & storage when necessary.
• Collaborate with InfoSec teams to ensure compliance with ISO, GDPR, or NIST frameworks.

Qualifications

• IT support & administration experience.
• Data center infrastructure best practices.
• Knowledge of auxiliary DC systems (UPS, cooling, electrical distribution, monitoring).
• Up‑to‑date certifications preferred (MCP, CCNA, etc.) but not essential.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
• Experience managing Windows systems in Active Directory (GPOs, security groups, user & computer objects).
• Proficiency with Linux (RHEL, SUSE) and Windows (Server + Client).
• Strong expertise in virtualization technologies (VMware vSphere, Hyper‑V, Horizon).
• Technical support experience.
• Automation technologies such as Ansible and Jenkins.
• Fluency in German and English (verbal and written) is mandatory.
• French is a plus but not required.
• General interest in emerging technologies such as AI/VR and modern work environments.
• High self‑motivation to improve existing processes and systems.

Inclusion Statement

As a game‑changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging.

Seniority level: Associate

Employment type: Contract

Job function: Information Technology

Industries: Software Development, IT Services and IT Consulting, Research Services

Referrals increase your chances of interviewing at Dassault Systèmes by 2x.