IT Support Specialist 2nd Level - WindowsOS (f/m/d)

deeploi München

Stellenbeschreibung:

IT Support Specialist 2nd Level - WindowsOS (f/m/d)

Join to apply for the IT Support Specialist 2nd Level - WindowsOS (f/m/d) role at deeploi

IT Support Specialist 2nd Level - WindowsOS (f/m/d)

1 day ago Be among the first 25 applicants

Join to apply for the IT Support Specialist 2nd Level - WindowsOS (f/m/d) role at deeploi

You are the first point of contact for our customers and our 1st level support team
You provide technical support and are responsible for solving complex problems for our customers with a focus on cloud-based technologies
You respond to our customers´inquiries, offering solution-oriented assistance with a primary focus on cloud-based technologies
You actively collaborate with the IT support team to drive continuous process enhancements
You possess a deep understanding and, ideally several years of experience with the Windows operating system in combination with Microsoft 365 and/ or Google Workspace
You can extend practical experience to managing MDM systems, e.g. Microsoft Intune
You continuously aid the IT Ops team in enhancing and automating support processes

Your mission

You are the first point of contact for our customers and our 1st level support team
You provide technical support and are responsible for solving complex problems for our customers with a focus on cloud-based technologies
You respond to our customers´inquiries, offering solution-oriented assistance with a primary focus on cloud-based technologies
You actively collaborate with the IT support team to drive continuous process enhancements
You possess a deep understanding and, ideally several years of experience with the Windows operating system in combination with Microsoft 365 and/ or Google Workspace
You can extend practical experience to managing MDM systems, e.g. Microsoft Intune
You continuously aid the IT Ops team in enhancing and automating support processes

Your profile

You have successfully completed an apprenticeship as an IT specialist for system administration or have advanced to become a system administrator through professional qualifications
You have several years of experience in IT support
You are proficient in both German and English at the C1 level
You are interested in self-development and collaborative growth – we will support your professional and personal development with paid certifications through our organization
You enjoy engaging with a multitude of customers and you exhibit patience and a strong commitment to service
You work with a hands-on mentality
You seek to join a company that values participation and encourages initiative

Why us?

Join the IT revolution – we are a small, but fast-growing team in Berlin and Munich with high ambitions – experience how to scale a startup to Europe’s #1 IT Operating System
Attractive compensation package, incl. Virtual Stock Option Plan (VSOP)
High responsibility and ownership from day 1
Benefits: ÖPNV ticket, Swapfiets, Urban Sports Club, Corporate Benefits
Office in Munich and Berlin-Mitte

We are looking forward to your application!
The deeploi Team
About Us
Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.