IT Team Lead Service and Support (m/f/d)

What we expect from you

• A bachelor’s degree in Computer Science, Information Technology, or a comparable qualification
• Several years of experience in IT Service & Support or IT Infrastructure, including experience in a Team Lead or Service Lead role
• Strong understanding of IT service and support operations, processes, and tools
• Experience with ITSM frameworks (e.g. ITIL) and common helpdesk/ ticketing systems
• Hands‑on technical knowledge of Windows desktop and laptop environments
• Solid experience with Microsoft 365 and common office productivity tools
• Basic network troubleshooting skills including LAN, Wi‑Fi, and VPN
• Knowledge of telephony systems, mobile devices, and mobile device management
• Excellent communication and problem‑solving skills
• Strong service‑oriented mindset with the ability to collaborate effectively with multiple stakeholders across different regions and cultures
• Fluency English skills, additional languages are a plus