IT Training Specialist (m/f/d)

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About the role

Welcome to the world of Zoi. We build the digital evolution of our enterprise customers, closing the gap between enterprise IT and new technologies. Zoi strives to bring the cloud to the Retail and Manufacturing industries with innovative solutions that deliver real value. We are expanding our teams in Stuttgart, Berlin and Cologne. Travel between our locations is possible.

What You Do

• Strategic Change Management: Develop and implement comprehensive change management strategies aligned with organizational goals and project objectives; conduct stakeholder analysis to identify key influencers and potential resistance points; create and execute communication plans to ensure clear and consistent messaging throughout the rollout process; act as a change champion, promoting a positive and supportive environment for user adoption; measure the effectiveness of change management initiatives with key performance indicators.
• Training & Development: Design and deliver engaging training programs for end‑users, tailored to different skill levels; create comprehensive training materials, including manuals, guides, and online resources; conduct hands‑on training sessions, workshops, and webinars; provide post‑training support and address user questions; continuously improve training programs based on user feedback and evolving needs.
• Communication & Collaboration: Communicate effectively with all levels of the organization; collaborate with IT teams, project managers, and other stakeholders to ensure alignment and coordination; facilitate meetings and workshops to gather input and build consensus.
• Documentation & Reporting: Maintain accurate documentation of change management, training materials, and user feedback; prepare and present reports on training effectiveness and user adoption rates.

Who You Are

• Completed university degree in a STEM field, business informatics, or a comparable field.
• Proven experience in IT change management and user training.
• Strong understanding of change management principles and methodologies.
• Excellent communication, presentation and interpersonal skills, with the ability to explain technical concepts to both technical and non‑technical audiences.
• Ability to develop and deliver engaging training programs.
• Experience with developing training materials for diverse audiences.
• Strong organizational and project management skills.
• Language: very good English and German proficiency, Spanish is a plus.
• Ability to work independently and as part of a team.
• Experience with Google Workspace or similar cloud‑based systems.

Benefits & Perks

• Good work should be rewarded – we offer various bonus models.
• Time is wisdom – 20 % of your working time is available for experimenting and education.
• Skill yourself up – constant training and development is valued.
• Be free – absolutely flexible working hours and the possibility to work remotely from any of our locations.
• Leverage AI power – access to cutting‑edge AI technologies to automate tasks, gain insights, and innovate.
• Develop yourself – an individual certification and training plan.
• Family comes first – financial support for childcare.
• Refuel at our regular free Friday lunch.

Equity & Inclusion

Zoi is an equal‑opportunity employer, we’re committed to helping you do your best work. Our promise is to champion diversity, build an inclusive culture and do our part to create a more equitable professional landscape.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting

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