Junior Customer Success Manager (m/f/d)

Permanent employee, Full or part-time · Berlin, Mobil

Your mission

Be the first point of contact for our clients and support them in using our VAT solutions

Help onboard new customers and ensure they understand our processes

Support with account management, issue resolution, and customer queries

Collaborate closely with Operations and Product teams to ensure smooth client experience

Identify opportunities to improve client satisfaction and retention

Your profile

First experience in customer success, account management, or client-facing roles is a plus

Strong communication skills in German & English (other languages are a plus, but not required)

Interest in e-commerce, SaaS, or tax technology

Structured way of working and a proactive problem-solving attitude

Team player with motivation to grow in a scale-up environment

Why us?

An international, supportive team with flat hierarchies

Hybrid working model (office in Berlin + flexibility to work remotely)

Responsibility from day one and space to grow with us

Regular team events and a collaborative company culture

At countX, we believe that taxes shouldn’t slow down growth. That’s why we automate processes so entrepreneurs can focus on what really matters – their business.

Behind countX is a dedicated team of experts with personality, passion, and a shared goal: to make taxes across Europe simpler, more transparent, and more efficient.

What unites us is not only our expertise, but also our conviction that collaboration at eye level and modern technologies make the difference. We create solutions that give our customers freedom – and give us the space to grow together.