(Junior) Customer Support Manager

We are an award-winning tech company based in Salzburg and Dresden. More than 4,400 companies already rely on our solutions – hotelkit, medikit, and teamkit – and the number keeps growing. Our mission? To provide an all-in-one operations platform that simplifies daily work and internal communication for businesses across various industries, helping them become more efficient.

You love helping others and feel comfortable working in an international environment? You’re well organized and enjoy working independently? Welcome to our Customer Support Management team!

What your day will look like

• Take responsibility for the smooth day-to-day operations and quality of our customer support
• Coordinate and prioritize incoming support requests, ensuring fast and professional handling
• Act as the main point of contact for complex or critical customer issues (escalation management)
• Continuously improve our support processes and service level agreements (SLAs)
• Analyze support requests to identify recurring topics and areas for improvement
• Work closely with our product team to share customer feedback and report bugs

Your playground

• Support our international customers
• Configure and maintain our tools
• Handle support requests via phone, email, and ticketing system
• Support trainings and onboarding sessions (mainly via online screen sharing)
• Analyze issues and develop sustainable solutions
• Contribute to reporting and proactively identify improvement potential

Is this you?

• You’re a recent graduate, career changer, or already have experience in customer service
• Passion for digitalization, SaaS, and excellent customer experience
• Very good German and English skills (additional languages are a plus)
• Strong communication skills and a friendly, professional presence
• Independent, structured, and creative way of working
• Interest in the hospitality and/or healthcare sector (experience is a plus)
• Tech-savvy with confident use of MS Office
• Team player with initiative and a healthy level of drive

Why hotelkit?

• Flexible working hours & remote options – because life is more than just work
• Open and warm atmosphere – because strong collaboration matters to us
• Team spirit & flat hierarchies – your opinion counts and is heard
• Buddy program, birthday & anniversary celebrations – plenty of great moments guaranteed
• Legendary team events – including our 3-day summer team event, Christmas party & Family & Friends gatherings
• Stylish offices with garden – in Salzburg (incl. table tennis) & Dresden (incl. foosball)
• Culinary perks – free or subsidized lunch, organic fruit, coffee, tea & drinks available all day
• Exciting projects with ownership – bring in your ideas and make an impact
• Stay active – with EGYM Wellpass & team sports events
• Take care of yourself – with mental coaching and regular massages
• Think green – your Klimaticket or Germany Ticket is partially covered by us
• Give back – support local projects and join charity initiatives
• Be proud of where you work – we’re a multiple award-winning “Best Place to Work” in the hotel tech industry