Junior IT Helpdesk Specialist Bitola, Ohrid, Skopje ·

Overview

This is us At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and UI design, managed services, product development, and software development.

This is the job

We are looking for a Junior IT Helpdesk Specialist to join our team and provide first-line technical support to customers. In this role, you will act as the first point of contact, helping users resolve technical issues and ensuring a smooth support experience.

This is you

• Strong skills in Excel.
• Experience working with Zendesk or similar ticketing systems.
• Proficiency in Google Workspace (especially Sheets and Docs).
• Previous experience in customer support or service roles.
• High attention to detail and strong problem-solving skills.
• Upper-Intermediate English level or higher.

Nice-to-have skills:

• Basic technical troubleshooting knowledge.
• Experience supporting SaaS or IT products.

This is your role

• Serve as the first point of contact for customers seeking technical assistance via email.
• Identify issues and determine the best solutions based on provided details.
• Guide customers step-by-step through troubleshooting and problem resolution.
• Escalate unresolved issues to the next level of support when necessary.
• Follow up with customers to ensure issues are resolved and information is up to date.
• Maintain accurate records of customer interactions and support activities.

What awaits you at Avenga?

At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.