Junior IT Helpdesk Specialist Ukraine ·

This is the job

We are looking for a Junior IT Helpdesk Specialist to join our team and provide first-line technical support to customers. In this role, you will act as the first point of contact, helping users resolve technical issues and ensuring a smooth support experience.

This is you

• Strong skills in Excel.

• Experience working with Zendesk or similar ticketing systems.

• Proficiency in Google Workspace (especially Sheets and Docs).

• Previous experience in customer support or service roles.

• High attention to detail and strong problem‑solving skills.

• Upper‑Intermediate English level or higher.

Nice-to‑have skills

• Basic technical troubleshooting knowledge.

• Experience supporting SaaS or IT products.

This is your role

• Serve as the first point of contact for customers seeking technical assistance via email.

• Identify issues and determine the best solutions based on provided details.

• Guide customers step‑by‑step through troubleshooting and problem resolution.

• Escalate unresolved issues to the next level of support when necessary.

• Follow up with customers to ensure issues are resolved and information is up to date.

• Maintain accurate records of customer interactions and support activities.

What awaits you at Avenga?

• We offer an attractive social and benefits package.

• Everyone at Avenga is subject to professional growth via our mentorship program.

• Our specialists get regular performance reviews and technical assessments to identify development plans.

• The company provides extended training and certification opportunities.

• We stay up to date with the industry by embarking on tech talks, webinars, conferences, and hackathons.

• Avenga cares for its employees’ well‑being by providing well‑rounded health insurance coverage and fitness compensation programs.

• Our employees’ families are no less important, as we offer maternity aid and financial support for a number of family reasons, including marriage and childbirth.

• The company fosters a sense of professional belonging and an environment of togetherness: we achieve things together and celebrate our milestones.

At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic.