Key Account Customer Success Representative (m/w/d)

Job Description

ADI Global Distribution ist ein führender internationaler Großhändler für Sicherheits-, Audio/Video- und Elektrotechnik. Wir verbinden globale Expertise mit lokaler Nähe und bieten unseren Kunden modernste Produkte, Technologien und Services. Bei uns erwarten dich spannende Projekte, innovative Lösungen und ein dynamisches Arbeitsumfeld, in dem Teamwork und persönliche Entwicklung zählen.

Deine Aufgaben

• End-to-End-Verantwortung im Order-to-Cash-Prozess für Key Accounts
• Operativer Sparringspartner für Key Account Manager
• Zusammenarbeit mit internen Teams in der EMEA-Region
• Proaktives Exception Management und Kundenkommunikation
• Sicherstellung von definierten Service Level Agreements

Dein Profil

• Deutsch auf Muttersprachenniveau; sehr gutes Englisch
• Erfahrung in Distribution/Logistik und/oder Key Account Service Management
• Erfahrung mit CRM-Systemen (z. B. Salesforce, Hubspot) und ERP-Systemen (z. B. SAP, Oracle)
• Starker Service-Mindset, strukturierte Arbeitsweise, hohe Resilienz

Was wir dir bieten

• Attraktives Gehaltspaket
• Hybrides Arbeiten in einem internationalen Umfeld
• Arbeiten in den weltberühmten Gehry-Bauten (inkl. kostenlosem Parkplatz)
• Vielfältige Entwicklungschancen und spannende Projekte

About Us

Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.

Equal Opportunity Employer

Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, use Contact Us form for assistance.