Key Account Service and Customer Projects Specialist (f/m/d)

100.000 Produkte und Werkzeuge aus den starken Metallen Wolfram und Molybdän: das ist seit über 100 Jahren unsere Mission und unsere Leidenschaft, die 11.000 Mitarbeiter:innen aller Welt teilen.

Wir von der Plansee Group haben noch viel vor – und werden mit Ihnen noch besser! Werden Sie Teil unseres Teams!

Aufgaben

Become part of our international Customer Service team and actively shape the support of our Global (Key) Accounts as well as the implementation of exciting customer projects. In this role, you will be the central interface between our international customers, internal departments, and sales companies. If you enjoy organization, communication, and project work, you are exactly right with us!

• Creation, processing, and monitoring of orders, quotations, and contracts in an international environment
• Back-office support for our Global (Key) Account customers
• Project management for international customer projects
• Support for the field sales team and international sales companies (e.g., customer and market analyses, evaluations)
• Monitoring delivery times, adherence to deadlines, and shipping processes, as well as handling returns and restocking
• Acting as a substitute for other customer service representatives and taking on special tasks as assigned by the team leader

Profil

• Completed commercial training or a comparable qualification
• Professional experience in international customer service or project management is desirable
• Excellent German and English skills, both written and spoken; additional languages are an advantage
• Confident use of MS-Office and ideally experience with ERP systems (SAP)
• High service orientation, enjoyment of working in an international environment, strong communication skills, organizational talent, and team spirit

Wir bieten

• Collaboration with global customers and international sales companies
• Combination of customer service and project management with a high level of responsibility
• Flexible working hours & home office option
• Professional and personal development through internal and external training
• Responsible tasks, a dynamic team, and a very good working atmosphere

The position can be filled at any location of the Ceratizit Group across Europe.

Important note

Please be advised that a valid work permit for Germany is required for non-EU citizens. Unfortunately, applications without a valid work permit and sufficient German language skills may not be considered.