Know Your Customer Operations Senior Specialist (all genders)

Know Your Customer Operations Senior Specialist

Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we’re looking for a passionate Know Your Customer Operations Senior Specialist (all genders).

As a Know Your Customer Operations Senior Specialist you will be a vital part of our team, responsible for ensuring compliance with regulatory requirements and maintaining the highest standards of customer due diligence. You will conduct end-to-end Enhanced Due Diligence (EDD) for complex/high-risk KYC cases, and support & coordinate delivery of KYC Ops projects and strategic initiatives. Ideally, you will bring 5+ years’ experience in AML/KYC, compliance, audit, or financial crime within financial services/fintech, and strong analytical, investigative, and communication skills to assess customer risk profiles/alerts and drive issues to resolution. English required (German a strong plus); MS Office proficiency and a growth mindset are expected. Preferred: deep KYC/AML and German regulatory knowledge, familiarity with screening/KYC tools and digital banking/payments, and relevant certifications (e.g., ACAMS).

Responsibilities

• Provide subject matter expertise to the design and governance of KYC production processes, including analysis content, guidelines/procedures, tooling, MI, and reporting requirements.
• Conduct end-to-end Enhanced Due Diligence (EDD) for complex/high-risk cases in accordance with regulatory requirements and internal policies/standards.
• Monitor, investigate, and document disposition of KYC system alerts, taking action in line with established procedures and control requirements.
• Partner with internal stakeholders (Compliance, Legal, Front Office, and Operations) to resolve KYC-related issues and inquiries, ensuring timely, well-documented escalations where required.
• Provide enhanced controls coverage and oversight within production by monitoring adherence to procedures, identifying emerging risks/themes, and driving corrective actions to strengthen the control environment.
• Provide on-the-floor case guidance to specialists (complexity triage, troubleshooting, coaching on policy interpretation) and support KPI/MI monitoring and reporting by highlighting concerns, proposing remediation, and tracking actions, including responses to audit/regulator observations in line with Controls Team requirements.
• Support and coordinate delivery of KYC production projects and strategic initiatives (e.g., process change implementation, system/tool enhancements, remediation activity, regulatory-driven updates), including stakeholder coordination, action tracking, and progress reporting.

Required Qualifications

• Relevant education in Economics, Finance, Banking, Business Administration, Engineering (or similar) and/or Bank Ausbildung.
• 5+ years of related working experience in audit, compliance, anti-financial crime, anti-money laundering, KYC and/or other controlling/investigating related roles within banking/financial services/fintech or similar.
• Clear and effective communication for interactions with internal stakeholders, customers and regulatory authorities.
• Very good analytical and research skills, with the ability to deep‑dive and investigate issues to reach resolution.
• Ability to review and assess customer risk profiles & related alerts and assign appropriate risk levels based on established criteria.
• Growth mindset and passion for learning and self-development.
• Commitment to collaboration and collective growth within the team.
• Excellent computer literacy, including MS Office Suite applications.
• Excellent communication skills in English and German (both verbally and in writing).

Preferred Qualifications

• In‑depth understanding of KYC regulations, AML laws, and compliance frameworks in the financial services industry.
• Good knowledge of the German regulatory framework and best practices regarding KYC processes.
• Familiarity with KYC software, databases, and customer screening tools, and ability to adapt to new technologies.
• Familiarity with digital banking platforms, payment systems, and financial technologies.
• Relevant AML/KYC accreditations (e.g., ACAMS).

Equal Opportunity Statement

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as mental health or physical disability needs.