Lead Architect ServiceNow

Location:Remote-First (DACH), Leipzig or near Leipzig in Germany preferred

Scope:Full-time

Start:Immediately / flexible

Who We Are & What Makes Us Special

We are a young, dynamic consulting company with a clear mission: we help businesses sustainably automate and optimize their processes – powered by ServiceNow and cutting-edge AI technology. Our team combines years of experience in IT consulting and startups with a passion for doing things differently and better.

What drives us

We believe that true innovation happens when people take ownership and shape things together. That's why we live entrepreneurship not only internally, but also in the way we work with our clients: approachable, solution-oriented, and always at eye level.

Our promise

We establish ServiceNow as a central platform for workflows, data, and AI. With state-of-the-art AI, we digitize and automate processes – from CRM and customer service to HR and IT. The result: radically increased efficiency, full transparency, and a user experience that inspires.

Our vision

Pulse & Patterns was founded to build a company that makes decisions aligned with our values and enables genuine co‑creation. We live a culture where trust, freedom, and innovation are paramount. We don't care when or where you work – we care about what you achieve. From day one, you'll take on responsibility, bring your ideas to the table, and become part of a team that values you as a person. Together, we shape not only our clients' futures, but our own growth – and we look forward to people who want to walk this path with us.

The Role – Lead Architect ServiceNow

As Lead Architect, you take on technical responsibility for our ServiceNow projects in the DACH region. You work closely with clients, talent, and founders, developing scalable architectures, establishing technical standards, and contributing your expertise to pre‑sales and project teams.

Frank Schikora, CTO Pulse & Patterns: "Your role combines technical depth, strategic responsibility, and team shaping – with plenty of room to bring your own ideas to life."

• Solution Architecture: Conception and development of future‑proof architecture and solution designs on the ServiceNow platform
• Project Leadership & Technical Guidance: Ownership as technical lead in implementation projects – from requirements analysis through to go‑live
• Standards & Methods: Building and evolving architecture standards, design patterns, best practices, and QA processes
• Innovation & Enablement: Identifying trends (e.g. AI, Automation, Integration, Composable Architectures, Agentic AI) and advancing our technical portfolio
• Pre‑Sales & Scoping: Technical advisory in early project phases, supporting proposal processes and client meetings
• Mentoring & Team Building: Coaching consultants and developers, helping shape the tech team
• Core Team Collaboration: Close collaboration with founders across delivery, portfolio development, and internal processes

What You Should Bring

• Several years of experience (3+ years) in designing, architecting, and implementing ServiceNow solutions (e.g. ITSM, CSM, HRSD, App Engine, or GRC) with relevant certifications: such as the Certified Technical Architect, Certified System Administrator (CSA), Certified Application Developer (CAD), ITSM Certified Implementation Specialist (CIS), CSM Certified Implementation Specialist (CIS), or Service Provider Implementer (CIS‑SP)
• Solid understanding of platform architectures, data models, integrations, and API design
• Ability to combine technical excellence with pragmatic execution
• Experience collaborating with clients, project teams, and ideally pre‑sales
• High quality standards and a genuine enjoyment of making others better
• Excellent English, written and spoken (C1 level), German skills are a big plus
• Strong communication skills at eye level – with both technical and non‑technical stakeholders
• Understanding of ServiceNow in the context of complex enterprise architectures (ERP, CRM, cloud systems)
• Knowledge of ITSM/ITIL and frameworks such as TOGAF or SAFe/Agile
• Expertise in change, release, and configuration management of the ServiceNow platform
• You want to shape things, not just execute them – with the courage to set standards and an eye for detail

What You Can Expect from Us

• Creative Freedom & Career with Perspective– Real Impact. You help build our ServiceNow business from the ground up – from strategy to team
• Innovative Environment– Short decision‑making paths, dynamic growth, close collaboration with the founders
• Personal & Professional Development– A steep learning curve with a dedicated training budget to strengthen your individual skills
• Flexible Work– Flexible working hours, whether remote or from a design office at 15 locations across Germany – because we respect you and your personal life

We are looking for people who want to bring their energy, knowledge, and creativity to the table. People who don't shy away from responsibility, but embrace it. People who are at home in a consulting environment, or want to be, and who enjoy shaping Pulse & Patterns together with us.

We look forward to hearing from you!

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