Level 2 Videoconferencing Engineer

Role Summary

The Videoconferencing Engineer is responsible for designing, implementing, and supporting videoconferencing solutions using Cisco and Microsoft Teams platforms. This role ensures seamless collaboration experiences, high availability, and secure operation of video and unified communications systems across the enterprise.

Responsibilities

• Design, deploy, and maintain Cisco and Microsoft Teams videoconferencing solutions.
• Troubleshoot and resolve technical issues related to video endpoints, conferencing bridges, and integrations.
• Manage user provisioning, permissions, and policies for video platforms.
• Monitor system performance, conduct regular health checks, and optimize for reliability and quality.
• Collaborate with internal teams and vendors for escalations, upgrades, and new feature rollouts.
• Provide user training and create documentation for best practices.
• Ensure compliance with security and data protection standards.
• Participate in incident response and root cause analysis for service-impacting events.

Knowledge Skills & Attributes

• In-depth knowledge of Cisco (Webex, TelePresence, UCCE) and Microsoft Teams video solutions.
• Familiarity with network protocols (SIP, H.323), SBCs, and cloud video interop.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management abilities.
• Ability to work under pressure and adapt to changing environments.

Academic Qualifications & Certifications

• Degree or diploma in IT, Networking, or related field.
• Microsoft Teams Administrator Associate or equivalent.
• Polycom Certified Videoconferencing Engineer (PCVE) is a plus.
• Microsoft Teams Rooms Technical Solutions.
• Cisco Certified Network Associate (CCNA) Collaboration or higher (preferred).

Required Experience

• 3+ years in videoconferencing engineering or unified communications support.

Technical Expertise

• Experience with both Cisco and Microsoft Teams environments.
• Proven track record in large-scale deployments and troubleshooting.

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