Logistics and Transportation Associate

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.

As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.

As Ollie’s next Logistics and Transportation Associate, you will be responsible for coordinating all transportation related activities for the company. This position serves as a liaison to a variety of parties including for-hire transport companies, storage facilities, customers, and cross-functionally within Ollie. This position uses analytical and quantitative methods to understand, predict, and improve logistics processes to optimize efficiency and reduce costs for the company and our customers. We are looking for an energetic, highly motivated self-starter to join and enhance our Logistics team. Join the pack!

This position is based remotely in the United States and will report to our Director of Logistics & Delivery Experience.

What You’ll Do:

• Coordinate and schedule all inbound shipments and transfers to our nationwide network of fulfillment centers. Execute shipment logistics from order release through final delivery, meeting service, delivery, and cost objectives
• Work collaboratively with Supply Chain and Fulfillment Operations for the timely movement of shipments.
• Track and trace all shipments to provide proactive updates and manage shipment exceptions.
• Submit rate quotes and quarterly RFP bid requests.
• Partner cross-functionally with partners from Marketing, Digital, Strategy, CX, and Operations to achieve shared goals and objectives to improve the customer experience.
• Track KPIs and other key metrics with a focus on continuous improvement.
• Selects, tenders, and manages for-hire carriers; plans and optimizes loads using internal tools and aid in selection of future tool/software improvements
• Ability to manage multiple systems to identify, monitor, and improve transportation performance, along with the ability to identify potential system improvements.
• Resolve daily execution issues, including missed pickups, service failures, damage, and freight discrepancies
• Review freight invoices and accessorial charges; partners with Finance and carriers to resolve discrepancies
• At times, leads or participates in continuous improvements initiatives and cross-functional projects to enhance delivery experience, efficiency, and cost performance.
• Maintains SOPs and recommends process improvements to improve efficiency, delivery experience, and cost.
• Build strong working relationships with internal teams and external carrier partners.
• Performs other duties and responsibilities as assigned to support the company and its operational needs.

Who You Are:

• You have experience in all modes of transportation including, full truckload (dry van & refrigerated), LTL, middle-mile, and final-mile parcel.
• You have prior experience managing residential deliveries with national and regional parcel carriers.
• You have a detailed understanding of the pricing structures and cost savings techniques for each mode of transportation.
• You've creatively reduced transportation costs by optimizing route planning and scheduling.
• You have experience managing and developing carrier scorecard systems and holding quarterly business reviews with transportation vendors.
• You have experience managing omnichannel logistics and direct-to-consumer operations and logistics.
• Excellent attention to detail with analytically and financially-focused decision making skills.
• Ability to problem-solve, work independently, and deliver timely results
• Excellent communication, organizational, and time management skills.
• Hunger to develop within Ollie’s Logistics & Transportation team
• Bachelor’s Degree

What You’ll Get:

• Competitive salary
• Sponsored 401k program with employer match up to 4%
• Comprehensive health coverage including medical, dental and vision
• Unlimited vacation policy that you're encouraged to use
• Paid parental leave
• 1-week paw-ternity leave for new dog parents
• Free Ollie subscription
• Inspiring pack members!

What We Value:

Keeping Dogs At The Heart

Our profound love for dogs unites us and drives and inspires every aspect of our business. We wholeheartedly believe dogs make us better in life and at work.

Being Courageous And Kind

We create a safe, inclusive space for everyone to show up as their authentic selves. We check our egos at the door and speak our minds. We embrace diverse backgrounds and perspectives as they bring new and different ideas and ways of working together.

Setting New Standards

We believe in continually raising the bar, never settling for less than our best as a team and individuals. We keep improving from the quality of our products to our customer experience to how we work.

Making Ollie The Best Chapter

We are building an impactful business while making memorable experiences with one another. We celebrate our successes, learn from our failures, and enjoy our collective journey. Our time at Ollie should be a milestone in our careers.

If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.

Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.