Senior Manager Global White Glove (COE) Data Center Logistics

DHL Global Forwarding (DGF)is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF''s logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset thats always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend. Because at DHL Global Forwarding, Freight, were not simply about freight forwarding. Were about forward-thinking ways to connect people and improve their lives. Job purpose Senior enterprise leader responsible for building, governing, and scaling an internal White Glove capability that sits agnostically across the DHL organization. The role does not own end-to-end delivery, but enables DHL Global Forwarding, DHL Express, DHL Supply Chain, and other business units to deploy consistent, premium, mission-critical White Glove services transactionally, where required by customer needs. The mandate is to industrialize White Glove as an enterprise capability, defining standards, talent, tools, and governance, while remaining cost-neutral to individual business units, unless White Glove is positioned as part of an integrated One DHL end-to-end solution for core customers. A central objective of the role is to capture delivery learnings and reinvest them systematically to strengthen core capability, define the right balance between in-house and partner execution models, and shape the future development of the White Glove product across DHL. Over the longer term, the role evaluates market demand and customer requirements to determine the optimal path forward for White Glove at scaleassessing buy, build, or hybrid models to ensure DHL develops the most effective, scalable, and differentiated White Glove capability. Anchored in the Voice of the Customer, the role ensures premium service excellence can be delivered with discipline, consistency, and continuous improvement across the organization. Principal accountabilities Build and govern a White Glove enterprise capability that can be deployed by any BU. Define transactional engagement models for White Glove support across Forwarding, Express, and Supply Chain. Establish service standards, inclusions/exclusions, and certification requirements. Design a cost-neutral operating model for BU consumption of White Glove services. Enable One DHL end-to-end solutions by embedding White Glove where it creates customer value. Ensure White Glove services can be rapidly mobilized without duplicating capability across BUs. Act as the central owner of White Glove knowledge, training, tools, and playbooks. Define and track service quality, customer experience, and capability maturity metrics. Serve as escalation support for White Glove-critical incidents when required. Continuously refine the capability based on Voice of the Customer and delivery feedback. Enterprise Capability Building Designs and scales White Glove as a standardized internal capability available to all business units. BU-Agnostic Service Enablement Enables business units to deploy White Glove services transactionally without ownership conflicts. Governance & Standards Leadership Defines service scope, standards, certification, escalation, and quality controls. Cost-Neutral Operating Model Design Establishes transparent, cost-neutral funding and deployment mechanisms across BUs. One DHL Solution Enablement Supports bundling of White Glove into integrated, end-to-end solutions for strategic customers. Mission-Critical Service Discipline Ensures consistent execution where precision, security, and reliability are non-negotiable. Stakeholder Influence & Adoption Drives alignment and adoption across a complex matrix organization.Manage above in a matrix xBU environment across multiple stakeholders Knowledge, Skills, Abilities, Education and ExperienceEnterprise-first mindset with strong neutrality and credibility. Highly structured thinker able to separate enablement from execution. Strong governance discipline and service quality focus. Influential leader capable of driving adoption without authority. Calm, decisive presence in high-risk or customer-critical situations. Pragmatic, value-driven approach to premium service enablement. 1218+ years in logistics, operations, or premium service environments. Proven experience building shared services or enterprise capabilities. Strong understanding of matrix organizations and BU-neutral operating models. Experience designing cost-transparent or chargeback-neutral service frameworks. Background in mission-critical, high-value, or regulated environments preferred. Comfortable operating without P&L ownership but with enterprise accountability. Location Bonn and flex RCS Grade -G Your benefits We offer excellent employee benefits, a competitive salary package and great development opportunities. Positive work environment: OurTOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees Comprehensive Benefits Package:We offer a comprehensive benefits package that includes health insurance, retirement plans, social counseling, generous corporate discount programs and other employee wellbeing programs. Global Exposure: Joining DHL Global Forwarding means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices. Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment. Continuous Learning and Development:We invest in our employees'' growth by offering training programs, coaching, workshops, and resources to enhance your skills and knowledge. Onboarding: Individual onboarding, training on the job, networking, a dedicated certified program. Interested in this position? Just click on Apply! Are you curious to learn more about us? Our official website:DHL Global Forwarding Check out our business updates and culture:LinkedIn/Instagram/Facebook&X We are looking forward to your application.