Logistics Operations Manager

Overview

At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry. We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products! We are currently hiring a Logistics Operations Manager at our Germany Location! We are seeking a motivated and detail-oriented Logistics Analyst to support our EU operations. This is a fantastic opportunity to gain firsthand experience in supply chain analytics, import/export compliance, and 3PL operations support.

Responsibilities

• Act as primary point of contact for all EU logistics related questions, including ship methods, shipment tracking, and order and item status.
• Act as primary point of contact for day-to-day 3PL operations, including regular visits to the 3PL warehouse.
• Support Continuous Improvement Management (CIM) and Service Level Agreement (SLA) compliance, including OTIF (on-time, in-full), order consolidation, order quality & accuracy, and dock to stock.
• Support 3PL RFP activities when necessary.
• Coordinate with internal teams (e.g., CM/Sales), 3PL providers, forwarders and customs brokers to support smooth logistics flows.
• Assist in monitoring inbound shipments, ensuring timely and accurate movement of goods, and communicate with necessary teams.
• Ensure efficient delivery of goods to meet business requirements (e.g., ETRs).
• Work with forwarders to ensure vendor documentation exists to proactively clear goods with Zoll (DE customs).
• Create and maintain customs documentation/instructions.
• Perform EU Intrastat reporting/filings, EAR, Zentek, RLG, and CBAM as applicable.
• Maintain item master including HTS codes, in collaboration with forwarder and US Logistics.
• Rework planning and execution.
• Perform basic data entry and reporting using Excel, WMS, or 3PL software systems.

Education & Experience

• 5 years of industry experience in supply chain, logistics, distribution operations or a related field.
• Internship or coursework in logistics, international trade, or customs compliance preferred but not required.

Skills

• Strong attention to detail and organizational skills.
• Basic understanding of logistics, inventory, or customs processes.
• Proficiency in Microsoft Excel; familiarity with data entry and reporting.
• Strong written and verbal communication skills.
• Willingness to learn and grow in a fast-paced logistics environment.

Preferred Qualifications

• Familiarity with EU/US import/export processes and FTZ concepts (e.g., duty deferral, zone admissions).
• Experience with ERP, WMS, logistics or FTZ software (e.g., SAP, Oracle) is a plus.
• Certifications or coursework in trade compliance or supply chain is a bonus.

Working Conditions

• Primarily office-based; will involve time in warehouse environments.
• Occasional overtime during reporting periods or audits may be required.

Career Development

This is a growth-oriented position with the potential to advance into roles such as Logistics Management or Supply Chain Management.

Benefits And Other Perks

• Paid Time Off
• Paid Holidays
• Discounts on Products
• Bonus Eligibility

Horizon Hobby is a progressive, innovative company and, as such, is constantly reevaluating and reinventing the processes and procedures associated with each job. The essential duties and responsibilities of this position may change at any time. In addition, employees may be asked to work on special projects or to assist with other work necessary or important to the operation of Horizon. Your cooperation and assistance in performing such additional work is expected and appreciated.